Hi Ernesto No Problem! ;-) Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Ernesto Silva Gesendet: Dienstag, 28. August 2007 15:43 An: User questions and discussions Betreff: Re: AW: [itsm] Configuratio Items THANK YOU VERY MUCH, ja ja, stupid me, I didn't saw the button before. Again, many thanks. -- Ernesto Silva. Coordinador de Desarrollo Web y Sistemas Abiertos Centro de Procesamiento de Datos Universidad ORT Uruguay. E-mail: silva@ort.edu.uy Tel: (+598-2) 902-1505 ext. 206 Fax: (+598-2) 900-2952 Manuel Hecht wrote:

Hi Ernesto

Klick on the "New" Button in the Navigation Bar at the top of the page to add a new CI.

Have a look at the OTRS::ITSM basic manual for more information: http://www.otrs.com/en/download/manuals/

Best regards, Manuel Hecht

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success!

-----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Ernesto Silva Gesendet: Montag, 27. August 2007 23:14 An: itsm@otrs.org Betreff: [itsm] Configuratio Items

Hi, I'm evaluation OTRS + ITSM and this may be a very stupid question, but still... How can I add an new Configuration Item like a computer, software, etc.? I don't want to create a new class, just a new CI.

Regards,

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