Hi, I've created three ticket fields in the module Ticket -> Core::TicketFreeTime, and this fields are used in Ticket -> Frontend::Agent::Ticket::ViewPhoneNew. To set up the way are used I set in the option Ticket::Frontend::AgentTicketPhone###TicketFreeTime: as enabled and required (value 2), but it has no effect. If I set the values 1 or two in this configuration, it works. ¿Why does it happen that? ¿Do I have to make any other change in the configuration to achieve that it works? Please let me know if I'm not clear. Thanks and regards. Daniel.