Hi, we are migrating from OTRS 2.4.7 to 3.0.10. We found that when the user enter the ticket and click the Free Fields link it opens in the same window, not as a popup window like the rest of the links in the menu. I had analysed through the view source option in the browser, and I found that in the link Free fields in the menu, the parameter Class is empty when it should have the value class="AsPopup PopupType_TicketAction". I have a Virtual Machine for testing where doesn't happen this.
Any idea what it's happening?
If i'm not clear, please let me know.
Thanks. Daniel.
Read the UPGRADING file, there is the description about changed FrontendModule options.
Nils, I was checking the file you mentioned and it's the file that I used as guideline to excute the migration procedure. Apart from that, I compared the files Config.pm and ZZZAuto.pm from the server with the corresponding files I have in the Virtuak Machine I use for testing, and I found that two lines are missing in the file ZZZAuto.pm from the definition of the free fields link in the ticket. I added the two missing lines and it worked correctly.
Thanks for your help. Daniel.
From: nils.leideck@leidex.net Date: Thu, 29 Sep 2011 23:17:25 +0200 To: itsm@otrs.org Subject: Re: [itsm] Agent Ticket Zoom
Read the UPGRADING file, there is the description about changed FrontendModule options.
-- Nils Leideck
On 29.09.2011, at 23:13, DANIEL D'AGOSTINO ddagosti@hotmail.com wrote:
Hi, we are migrating from OTRS 2.4.7 to 3.0.10. We found that when the user enter the ticket and click the Free Fields link it opens in the same window, not as a popup window like the rest of the links in the menu. I had analysed through the view source option in the browser, and I found that in the link Free fields in the menu, the parameter Class is empty when it should have the value class="AsPopup PopupType_TicketAction". I have a Virtual Machine for testing where doesn't happen this.
Any idea what it's happening?
If i'm not clear, please let me know.
Thanks. Daniel.
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participants (2)
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DANIEL D'AGOSTINO
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Nils Leideck (LX)