
2 Oct
2009
2 Oct
'09
9:54 a.m.
Hy all, we currently have an instance of otrs::itsm running and we are looking to make some tweaks, for example: adding in the answer template the Additionnal ITSM Fields, so when we write an answer from OTRS we can as well in the same window put the: Repair Start Time: Recovery Start Time: Due Date: adding in the notification emails informations from the Additionnal ITSM Fields. Anyone have any clue about this ? Thanks
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Rachid Zarouali