This is a very good idea. We have had a discussion at our yearly IT-Meeting about
documentation. We decided to use a wiki instead of OTRS for our FAQs because of the bad
search engine. I think many of the OTRS-customers have the wish for a better
Till yet there is also no chance to search for warranty dates without specifying a day or
month within the CMDB. I think this is a very important step for the future of OTRS.
From: itsm-bounces(a)otrs.org [mailto:email@example.com] On Behalf Of Nils Leideck -
Sent: Freitag, 24. September 2010 14:15
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Config Item Search
There is no such feature in OTRS yet.
Instead if enabling this for CMDB only we have currently a kind of internal discussion
about implementing a cached fulltext search covering all content of OTRS. It should
include Tickets, FAQ, CIs, Changes, Workorders, Files, Appointments, etc. There is no bit
of code or document yet and no schedule - but the idea is born.
If you are willing to help to speed up the process please feel free to contact
sales(a)otrs.com for individual development on a commercial base, it might be that your code
will become standard!
What do you actually think about the idea?
We could think about something similar to the Spotlight search ;-)
On 24.09.2010, at 13:49, Yasir Mughal wrote:
count me in for that feature
On 9/23/10, Egor Tsilenko <bg8s(a)symlink.ru> wrote:
> Hi otrs community!
> Is it possible to search CI elements without selecting CI class? For a
> exmaple: I want to find *all* CI elements (computers, network, sowtware
> etc) where owner is John.
> ??? ???? - ???? ??????? <http://bg8s.moikrug.ru/?from=userlink>????
> ??????? <http://bg8s.moikrug.ru/?from=userlink>
Freundliche Grüße / Kind regards
/ a Fractal project
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