Hi Manuel, Once again thanks for your response and advice. I have followed your instruction and was able to install the ITSMTicket, and subsequent packages without any problems. All seems to run good. Thanks again. Regards, Hein From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Manuel Hecht Sent: 02 October 2007 13:03 To: 'OTRS::ITSM User questions and discussions' Subject: AW: [itsm] ITSM 1.0.3 - error installing ITSMTicket module Hi Uninstall of the 001 version and install of the 002 version is not required. There are only one small change between otrs-2.2.3-001-win32.exe and otrs-2.2.3-002-win32.exe. You can patch your installation manually. Open the MySQL-Config-File (c:\OTRS\mysql\my.ini) Rename the line [mysqld-nt] to [mysqld] and save the file. Restart the MySQL-server and you can install the ITSM-packages without any errors. Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Hein Koorts Gesendet: Dienstag, 2. Oktober 2007 12:46 An: OTRS::ITSM User questions and discussions Betreff: RE: [itsm] ITSM 1.0.3 - error installing ITSMTicket module Thanks Manuel, I have downloaded the updated window installer version "otrs-2.2.3-002-win32.exe" as indicated by the link that you have forwarded to me. By applying this update, is it required that I first uninstall previous versions / installations of Apache, CRN & MySQL? I see that the installer doesn't allow existing services of these applications. I'm worried that I have to redo all my configurations and settings up till now, unless I'm able to back it up and restore it? Regards, Hein From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Manuel Hecht Sent: 02 October 2007 11:23 To: 'OTRS::ITSM User questions and discussions' Subject: AW: [itsm] ITSM 1.0.3 - error installing ITSMTicket module Hi Please have a lock at: http://bugs.otrs.org/show_bug.cgi?id=2307 Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Hein Koorts Gesendet: Dienstag, 2. Oktober 2007 10:14 An: itsm@otrs.org Betreff: [itsm] ITSM 1.0.3 - error installing ITSMTicket module Hi, I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules, but when installing the "ITSMTicket" module via the Package Manager (the opm files are stored locally on my drive), I get the below error: Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..] Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct 2 08:00:13 2007 Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_size, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES ('ITSMTicket', '1.0.3', 'OTRS GmbH', 'ITSMTicket-1.0.3.xml', '213', 'text/xml', ?, 'not installed', current_timestamp, 1, current_timestamp, 1)' Traceback (16996): Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263 Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565 Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_i ndex_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 My system is as follows: MS Server 2003 Apache 2.2.4 MySQL v5.0.37 Perl 5.8.8 build 819 Does someone know how to correct and overcome this? If so, please let me know as I'm very eager to get this application up & running. Thanks, HK