Hi Rangel and Valentin,

do you receive any errors in your apache error log while uploading an attachment?

Am 13.04.2011 01:04, schrieb Valentín Ortiz F.:

...

Hello Rangel...

Now that you mentioned the file, I remember I saw a problem with that perl module at the md5_hex() function.... I edited the file AttachmentStorageDB.pm and add the encode_utf8() inside md5_hex()... this is the result..

my $RealMD5Sum = md5_hex(encode_utf8($Content));

Does it work after this modification? What error occured before you modified this line?

...

{
 Key => 'idFactura',
    Name => 'Factura',
    Searchable => 1,
    Input => {
        Size => 50,
        MaxLength => 50,
        Type  => 'CIAttachment',
    },
    CountMin => 0,
    CountMax => 1,
},

Well, this is how it's supposed to work.

regards, Torsten Thau

I think its on the core modules... but I forgot to tell you that you must use that module...

use Encode qw(encode_utf8);

I'm attaching my AttachmentStorageDB.pm in case I forget to mention something else :)

-----Original Message----- From: Rangel Perez Sardinha rangel@ezvoice.com.br Reply-to: "OTRS::ITSM User questions and discussions" itsm@otrs.org To: OTRS::ITSM User questions and discussions itsm@otrs.org Subject: Re: [itsm] Attachments in CIs Date: Wed, 13 Apr 2011 13:01:09 -0300

dear Valentin,

I made the change that u sugest, now i get this: Software error:

Undefined subroutine &Kernel::System::CIAttachmentStorage::AttachmentStorageDB::encode_utf8 called at ../..//Kernel/System/CIAttachmentStorage/AttachmentStorageDB.pm line 288.

For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.

What perl module that uses encode_utf8 function?

Regards,

Rangel Perez Sardinha

Projects\Support Analyst

Unidade - RPO

* rangel@ezvoice.com.br

+55 (16) 3515-5800

+55 (16) 3515-5807

+55 (11) 3130-9800

+55 (16) 9287-4445

sig.tiff

On 12/04/2011, at 20:04, Valentín Ortiz F. wrote:

Hello Rangel...

Now that you mentioned the file, I remember I saw a problem with that perl module at the md5_hex() function.... I edited the file AttachmentStorageDB.pm and add the encode_utf8() inside md5_hex()... this is the result..

my $RealMD5Sum = md5_hex(encode_utf8($Content));

Keep an eye at the log, may be you are missing other perl modules...

This is my the definition for Computer...

Config Item Class: Computer Versión: 6 Creado por: valentin.ortiz (Valentin Ortiz F.) Creado: 11/04/2011 - 10:38:48 Definition: $TimeLong{"[ { Key => 'Vendor', Name => 'Vendor', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 50, }, }, { Key => 'Model', Name => 'Model', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 50, }, }, { Key => 'Description', Name => 'Description', Searchable => 1, Input => { Type => 'TextArea', }, }, { Key => 'Type', Name => 'Type', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::Computer::Type', Translation => 1, }, }, { Key => 'Owner', Name => 'Owner', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::Company::Type', }, },

{ 
    Key => 'Asignadoa', 
    Name => 'Asignado a', 
    Searchable => 1, 
    Input => { 
        Type => 'Customer', 
    }, 
}, 
{ 
    Key => 'SerialNumber', 
    Name => 'Serial Number', 
    Searchable => 1, 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 100, 
    }, 
}, 
{ 
    Key => 'OperatingSystem', 
    Name => 'Operating System', 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 100, 
    }, 
}, 
{ 
    Key => 'CPU', 
    Name => 'CPU', 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 100, 
    }, 
    CountMax => 16, 
}, 
{ 
    Key => 'Ram', 
    Name => 'Ram', 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 100, 
    }, 
    CountMax => 10, 
}, 
{ 
    Key => 'HardDisk', 
    Name => 'Hard Disk', 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 100, 
    }, 
    CountMax => 10, 
    Sub => [ 
        { 
            Key => 'Capacity', 
            Name => 'Capacity', 
            Input => { 
                Type => 'Text', 
                Size => 20, 
                MaxLength => 10, 
            }, 
        }, 
    ], 
}, 
{ 
    Key => 'FQDN', 
    Name => 'FQDN', 
    Searchable => 1, 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 100, 
    }, 
}, 
{ 
    Key => 'NIC', 
    Name => 'Network Adapter', 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 100, 
        Required => 1, 
    }, 
    CountMin => 0, 
    CountMax => 10, 
    CountDefault => 1, 
    Sub => [ 
        { 
            Key => 'IPoverDHCP', 
            Name => 'IP over DHCP', 
            Input => { 
                Type => 'GeneralCatalog', 
                Class => 'ITSM::ConfigItem::YesNo', 
                Translation => 1, 
                Required => 1, 
            }, 
        }, 
        { 
            Key => 'IPAddress', 
            Name => 'IP Address', 
            Searchable => 1, 
            Input => { 
                Type => 'Text', 
                Size => 40, 
                MaxLength => 40, 
                Required => 1, 
            }, 
            CountMin => 0, 
            CountMax => 20, 
            CountDefault => 0, 
        }, 
    ], 
}, 
{ 
    Key => 'GraphicAdapter', 
    Name => 'Graphic Adapter', 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 100, 
    }, 
}, 
{ 
    Key => 'OtherEquipment', 
    Name => 'Other Equipment', 
    Input => { 
        Type => 'TextArea', 
        Required => 1, 
    }, 
    CountMin => 0, 
    CountDefault => 0, 
}, 
{ 
    Key => 'WarrantyExpirationDate', 
    Name => 'Warranty Expiration Date', 
    Searchable => 1, 
    Input => { 
        Type => 'Date', 
    }, 
}, 
{ 
    Key => 'InstallDate', 
    Name => 'Install Date', 
    Searchable => 1, 
    Input => { 
        Type => 'Date', 
        Required => 1, 
    }, 
    CountMin => 0, 
    CountDefault => 0, 
}, 
{ 
    Key => 'idClaveERP', 
    Name => 'Clave ERP', 
    Searchable => 1, 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 100, 
    }, 
}, 
{ 
    Key => 'idNoReq', 
    Name => 'Número de Requisición', 
    Searchable => 1, 
    Input => { 
        Type => 'Text', 
        Size => 50, 
        MaxLength => 20, 
    }, 
}, 
{ 
 Key => 'idFactura', 
    Name => 'Factura', 
    Searchable => 1, 
    Input => { 
        Size => 50, 
        MaxLength => 50, 
        Type  => 'CIAttachment', 
    }, 
    CountMin => 0, 
    CountMax => 1, 
}, 
{ 
    Key => 'idConfig', 
    Name => 'Configuración', 
    Input => { 
        Size => 50, 
        MaxLength => 50, 
        Type  => 'CIAttachment', 
    }, 
    CountMin => 0, 
    CountMax => 1, 
}, 
{ 
    Key => 'idCotizacion', 
    Name => 'Cotización', 
    Input => { 
        Size => 50, 
        MaxLength => 50, 
        Type  => 'CIAttachment', 
    }, 
    CountMin => 0, 
    CountMax => 1, 
}, 
{ 
    Key => 'idPedido', 
    Name => 'Pedido', 
    Input => { 
        Size => 50, 
        MaxLength => 50, 
        Type  => 'CIAttachment', 
    }, 
    CountMin => 0, 
    CountMax => 1, 
}, 
{ 
    Key => 'Note', 
    Name => 'Note', 
    Searchable => 1, 
    Input => { 
        Type => 'TextArea', 
        Required => 1, 
    }, 
    CountMin => 0, 
    CountDefault => 0, 
}, 

];"}

Hope that helps

Regards.

-----Original Message----- From: Rangel Perez Sardinha rangel@ezvoice.com.br Reply-to: "OTRS::ITSM User questions and discussions" itsm@otrs.org To: OTRS::ITSM User questions and discussions itsm@otrs.org Subject: Re: [itsm] Attachments in CIs Date: Tue, 12 Apr 2011 19:28:57 -0300

Rangel Perez Sardinha

Projects\Support Analyst

Unidade - RPO

• rangel@ezvoice.com.br

+55 (16) 3515-5800

+55 (16) 3515-5807

+55 (11) 3130-9800

+55 (16) 9287-4445

sig.tiff

Hi Valentin,

Could you send me your Class Definition for the CI that u are using attachs? When i was adding a JPG, after submit the CI i get error in Kernel/System/CIAttachmentStorage/AttachmentStorageDB.pm line 288. Rangel Perez Sardinha Projects\Support Analyst

Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445

...

On 12/04/2011, at 18:42, Valentín Ortiz F. wrote:

...

I'm also using ITSM-CIAttributeCollection with OTRS ITSM 3.0.1 and it is working fine, I'm able to attach any type of file. Do you have problems only with jpeg images?

-----Original Message----- From: Rangel Perez Sardinha rangel@ezvoice.com.br Reply-to: "OTRS::ITSM User questions and discussions" itsm@otrs.org To: itsm@otrs.org Subject: [itsm] Attachments in CIs Date: Tue, 12 Apr 2011 16:59:08 -0300

May i attach a file direct to a CI? I had tried to use ITSM CI Attribute Collection, but when i use type File Attach in ConfigurationItem and edit a CI i attaching a JPG i can't edit it anymore and have no access to CI anymore.

Rangel Perez Sardinha

Projects\Support Analyst

Unidade - RPO

• rangel@ezvoice.com.br

(+55 (16) 3515-5800

(+55 (16) 3515-5807

(+55 (11) 3130-9800

(+55 (16) 9287-4445

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Excellent!! Thank you Torsten

-----Original Message----- From: Torsten Thau Torsten.Thau@cape-it.de Reply-to: "OTRS::ITSM User questions and discussions" itsm@otrs.org To: itsm@otrs.org Subject: Re: [itsm] Attachments in CIs Date: Mon, 18 Apr 2011 10:54:44 +0200

Hi Valentin and Rangel,

there's a new version of ITSM-CIAttributeCollection available at OPAR in which the bug with the missing encode has been fixed.

regards, Torsten Thau

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