Hi, It looks like a simple authentication issue. Ensure that in your config settings (i.e. at http://yourhost/otrs/?Action=AdminPOP3 ) your username and password are exactly correct. Many hosts simply use the handle before the @ sign as the username for the email, yours may be the same. Ensure your username/password settings match that of your email client. Thanks, Mike -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Systems Sent: 07 May 2008 13:46 To: itsm@otrs.org Subject: [itsm] POP3 Problem in a newly setup OTRS Box...Please help Dear Team I had setup an OTRS system in my test server. Everything looks like good so far. But when I tried to Fetch mails using PostMasterPOP3.pl it gives me following error. I cannot understand what does it mean ------------------------------------------------------------------------ --- root@otrs/bin] ./PostMasterPOP3.pl >> /dev/null ERROR: OTRS-PM3-01 Perl: 5.8.8 OS: linux Time: Wed May 7 05:24:53 2008 Message: Auth for user support@myhost1.com@mail.myhost1.com failed! Traceback (15973): Module: main::FetchMail (v1.25) Line: 162 Module: ./PostMasterPOP3.pl (v1.25) Line: 125 ERROR: OTRS-PM3-01 Perl: 5.8.8 OS: linux Time: Wed May 7 05:24:56 2008 Message: Auth for user support@myhost2.com@mail.myhost2.com failed! Traceback (15973): Module: main::FetchMail (v1.25) Line: 162 Module: ./PostMasterPOP3.pl (v1.25) Line: 125 ERROR: OTRS-PM3-01 Perl: 5.8.8 OS: linux Time: Wed May 7 05:24:59 2008 Message: Auth for user support@myhost3.com@mail.myhost3.com failed! Traceback (15973): Module: main::FetchMail (v1.25) Line: 162 Module: ./PostMasterPOP3.pl (v1.25) Line: 125 ------------------------------------------------------------------------ ---- I can fetch this mail successfully when I configure it on an email client. Please help,Thanks in advance BipinDas System Admin,Bluelabs. _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ This email has been scanned for all viruses by Clearswift MIMEsweeper. Please consider the environment before printing this email. The content of this email and any attachment is private and may be privileged. If you are not the intended recipient, any use, disclosure, copying or forwarding of this email and/or its attachments is unauthorised. If you have received this email in error please notify the sender by email and delete this message and any attachments immediately. Nothing in this email shall bind the Company or any of its subsidiaries or businesses in any contract or obligation, unless we have specifically agreed to be bound. Please feel free to visit our website: www.kcom.com KCOM Contact Centres Limited is part of the KCOM Group PLC whose registered office is at 37 Carr Lane, Hull, HU1 3RE. Registered in England and Wales under number 3703097.