On Tue, Jan 18, 2011 at 7:24 PM, Jose Luis Jarpa wrote:

It is possible make SLA and Service fields mandatory when creating a ticket?. My system is OTRS 3.0.4 and ITSM 3.0

Best Regards,

Jose Luis Jarpa P.

Hello, Any solution without coding? I can not find these settings in sysconfig. otrs-3.0.6-itsm-3.0.1 Thank You! -- mv