Reg : OTRS 3.3.7 ITIL helpdesk process setup
27 Jun
2014
27 Jun
'14
6:13 p.m.
Hi I have installed and configured OTRS 3.3.7 in CentOS6.5, Where I need some help how to setup a Helpdesk ITIL process . Help me to setup the process accordingly. Regards Chandrasekar.M
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chandrasekar.M