Hi, We are trying to set up OTRS for the first time. I have the set up like this $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '*.*.*.*'; $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=my,DC=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=USER1,CN=Users,DC=*,DC=com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'passwd'; "Users" is the container in windows active directory. This approach works fine and all users can login. We want to set up a group within this container for example - Otrs_Admins. When we add the group and move a user to that group, we get an error message saying "search failed" [Error][Kernel::System::Auth::LDAP::Auth][312] Search failed! base='CN=Otrs_Admins,DC=my,DC=com', filter='(member=CN=user1,CN=Users,DC=my,DC=com)' The configuration for this reads $Self->{'AuthModule::LDAP::GroupDN'} ='CN=Otrs_Admins,DC=my,DC=com'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'member'; $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; Would some one be able to help us with this? Regards, Jayadevan