Add Customer Compnay Icon to Menu Tickets in OTRS 3
Hi, we are migrating from otrs 2.4.7 to 3.0.10 and we couldn't find the way to add the customer company icon to the tickets menu. In the otrs 2.4.7 version we had no problem.
Any suggestions?
Thanks. Daniel.
Hi Daniel,
You'll have to set CustomerCompanySupport to 1 in at least one customer data source configuration.
Look at the section in Kernel/System/Defaults.pm that starts with "(customer user database backend and settings)". Copy the whole block over to Kernel/Config.pm and set CustomerCompanySupport => 1
This will make the icon show up in the 3.0.x toolbar. -- Mike
[image: http://dl.dropbox.com/u/222532/Company.PNG]
On Thu, Sep 22, 2011 at 18:39, DANIEL D'AGOSTINO ddagosti@hotmail.com wrote:
Hi, we are migrating from otrs 2.4.7 to 3.0.10 and we couldn't find the
way
to add the customer company icon to the tickets menu. In the otrs 2.4.7 version we had no problem.
Any suggestions?
Thanks. Daniel.
OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Hi, Mike. Thanks for your quick answer. I made the modifications you told me and nothing happened.
I also tried the same modifications in a virtual machine with OTRS 3..0.7 over Windows and it shows the option Customer in the Main Menu Bar not it doesn't appear the option Companies.
¿Am I doing something wrong or it is necessary to do something else?
Thanks again. Daniel.
From: michiel.beijen@gmail.com Date: Thu, 22 Sep 2011 20:45:50 +0200 To: itsm@otrs.org Subject: Re: [itsm] Add Customer Compnay Icon to Menu Tickets in OTRS 3
Hi Daniel,
You'll have to set CustomerCompanySupport to 1 in at least one customer data source configuration.
Look at the section in Kernel/System/Defaults.pm that starts with "(customer user database backend and settings)". Copy the whole block over to Kernel/Config.pm and set CustomerCompanySupport => 1
This will make the icon show up in the 3.0.x toolbar. -- Mike
On Thu, Sep 22, 2011 at 18:39, DANIEL D'AGOSTINO ddagosti@hotmail.com wrote:
Hi, we are migrating from otrs 2.4.7 to 3.0.10 and we couldn't find the way to add the customer company icon to the tickets menu. In the otrs 2.4.7 version we had no problem.
Any suggestions?
Thanks. Daniel.
OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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Hi Daniel,
please post your CustomerUser configuration.
On 22.09.2011, at 22:53, DANIEL D'AGOSTINO wrote:
I made the modifications you told me and nothing happened. I also tried the same modifications in a virtual machine with OTRS 3..0.7 over Windows and it shows the option Customer in the Main Menu Bar not it doesn't appear the option Companies. ¿Am I doing something wrong or it is necessary to do something else?
-- Cheers, Nils
http://webint.cryptonode.de / a Fractal project
Hi, Nils. Please check the attached file. The version of the OTRS is 3.0.10.
Thanks for your help. Daniel.
From: nils.leideck@leidex.net Date: Fri, 23 Sep 2011 09:46:59 +0200 To: itsm@otrs.org Subject: Re: [itsm] Add Customer Compnay Icon to Menu Tickets in OTRS 3
Hi Daniel, please post your CustomerUser configuration. On 22.09.2011, at 22:53, DANIEL D'AGOSTINO wrote:I made the modifications you told me and nothing happened. I also tried the same modifications in a virtual machine with OTRS 3..0.7 over Windows and it shows the option Customer in the Main Menu Bar not it doesn't appear the option Companies. ¿Am I doing something wrong or it is necessary to do something else?
-- Cheers, Nils http://webint.cryptonode.de / a Fractal project
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Hi Daniel,
seems to be ok.
I suggest you comment all the Customer Company settings you did in the Config.pm file, especialy the Frontend Module part, and except the CompanySupport part int he CustomerUser configuratilon - just to see if it might be a permission or nav bar name config issue.
On 23.09.2011, at 16:14, DANIEL D'AGOSTINO wrote:
Please check the attached file. The version of the OTRS is 3.0.10.
From: nils.leideck@leidex.net - Date: Fri, 23 Sep 2011 09:46:59 +0200
please post your CustomerUser configuration.
On 22.09.2011, at 22:53, DANIEL D'AGOSTINO wrote: I made the modifications you told me and nothing happened. I also tried the same modifications in a virtual machine with OTRS 3..0.7 over Windows and it shows the option Customer in the Main Menu Bar not it doesn't appear the option Companies. ¿Am I doing something wrong or it is necessary to do something else?
-- Cheers, Nils
http://webint.cryptonode.de / a Fractal project
Hi, nils. I made all you suggested in a testing Virtual Machine and it worked, but when I made the same modifications in the server it happened nothing. I tell you that thetesting VM it's a clean installation.
Any ideas to know what coutd it be happening?
Thanks. Daniel.
From: nils.leideck@leidex.net Date: Fri, 23 Sep 2011 18:08:00 +0200 To: itsm@otrs.org Subject: Re: [itsm] Add Customer Compnay Icon to Menu Tickets in OTRS 3
Hi Daniel,
seems to be ok.
I suggest you comment all the Customer Company settings you did in the Config.pm file, especialy the Frontend Module part, and except the CompanySupport part int he CustomerUser configuratilon - just to see if it might be a permission or nav bar name config issue.
On 23.09.2011, at 16:14, DANIEL D'AGOSTINO wrote:
Please check the attached file. The version of the OTRS is 3.0.10.
From: nils.leideck@leidex.net - Date: Fri, 23 Sep 2011 09:46:59 +0200
please post your CustomerUser configuration.
On 22.09.2011, at 22:53, DANIEL D'AGOSTINO wrote: I made the modifications you told me and nothing happened. I also tried the same modifications in a virtual machine with OTRS 3..0.7 over Windows and it shows the option Customer in the Main Menu Bar not it doesn't appear the option Companies. ¿Am I doing something wrong or it is necessary to do something else?
-- Cheers, Nils
http://webint.cryptonode.de / a Fractal project
OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Hi, nils.
I tell you that the problem is solved. I found the same block of code about customer company in the ZZZAuto.pm. I commented them and now the man menu bar shows the item Companies.
Thanks for your help. Regards. Daniel.
From: ddagosti@hotmail.com To: itsm@otrs.org Subject: RE: [itsm] Add Customer Compnay Icon to Menu Tickets in OTRS 3 Date: Mon, 26 Sep 2011 19:03:07 +0000
Hi, nils. I made all you suggested in a testing Virtual Machine and it worked, but when I made the same modifications in the server it happened nothing. I tell you that thetesting VM it's a clean installation.
Any ideas to know what coutd it be happening?
Thanks. Daniel.
From: nils.leideck@leidex.net Date: Fri, 23 Sep 2011 18:08:00 +0200 To: itsm@otrs.org Subject: Re: [itsm] Add Customer Compnay Icon to Menu Tickets in OTRS 3
Hi Daniel,
seems to be ok.
I suggest you comment all the Customer Company settings you did in the Config.pm file, especialy the Frontend Module part, and except the CompanySupport part int he CustomerUser configuratilon - just to see if it might be a permission or nav bar name config issue.
On 23.09.2011, at 16:14, DANIEL D'AGOSTINO wrote:
Please check the attached file. The version of the OTRS is 3.0.10.
From: nils.leideck@leidex.net - Date: Fri, 23 Sep 2011 09:46:59 +0200
please post your CustomerUser configuration.
On 22.09.2011, at 22:53, DANIEL D'AGOSTINO wrote: I made the modifications you told me and nothing happened. I also tried the same modifications in a virtual machine with OTRS 3..0.7 over Windows and it shows the option Customer in the Main Menu Bar not it doesn't appear the option Companies. ¿Am I doing something wrong or it is necessary to do something else?
-- Cheers, Nils
http://webint.cryptonode.de / a Fractal project
OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
participants (3)
-
DANIEL D'AGOSTINO -
Michiel Beijen -
Nils Leideck