Try to add the line max_allowed_packet=20M To your MySQL configuration file (/etc/my.cnf) or (c:\OTRS\mysql\my.ini)

Like:

[mysqld]

datadir=/var/lib/mysql

socket=/var/lib/mysql/mysql.sock

# Default to using old password format for compatibility with mysql 3.x

# clients (those using the mysqlclient10 compatibility package).

old_passwords=1

max_allowed_packet=20M

Saludos / Regards,

Carlos Fernando Rodríguez Hdz.

_____

cid:390290916@08082007-2DFF

DUX DILIGENS, S.A de C.V.

eMail: carlos.rodriguez@ mailto:%20carlos.rodriguez@duxdiligens.com duxdiligens.com

http://www.linkedin.com/in/carlosfernando LinkedIn profile

http://www.duxdiligens.com/ www.duxdiligens.com

Mexico City - Guadalajara - Buenos Aires

_____

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From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Harry Cruz Sent: Monday, July 14, 2008 9:39 AM To: itsm@otrs.org Subject: [itsm] Problem with OTRS::ITSM Installation

Hello, you all!

I've got some problems installing the needed packages to get OTRS::ITSM running.

Upon trying to install ITSMTicket package I get:

[ OTRS::ITSM 1.1.2 ] Admin OTRS (root@localhost) 11:22:35 - 07/14/2008

Error: Need File/Package! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Jul 14 11:22:35 2008

Message: Module 'c:\otrs::Kernel::Language::pt_BR.pm' not found!

Traceback (3244): Module: Kernel::Language::new (v1.46) Line: 127 Module: Kernel::Output::HTML::Layout::new (v1.51.2.10) Line: 81 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 139 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_bin_cgi_2dbin_index_2epl::handle r (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

All other dependent modules are already installed:

GeneralCatalog 1.1.2 LinkObject 1.1.2 ITSMCore 1.1.2 ITSMService 1.1.2

How could I solve this problem? Is there any known issue? It seems to be a problem with the language module, but I've set everything back to English and nothing... The file c:\otrs\Kernel\Language\pt_BR.pm is also there.

I'm getting crazy with this stuff.

Best regards,

Harry Brazil