Hallo!
In unserem OTRS tritt folgendes Phänomen auf:
Der Agent, der sich morgens als erster anmeldet (hier im Beispiel hw) hat wahnsinnig lange Respons-Zeiten. Alle Agents die nach ihm kommen (hier im Beispiel ks), bekommen alle Seiten wesentlich schneller angezeigt. Wie kann ich das für den ersten Agent beschleunigen, ohne es dem Zweiten dabei aufzubürden?
Eckdaten:
- Debian Squeeze mit OpenVZ
- OTRS 3.0.11
- MySQL 5.1.63-0 liegt auf einem anderen V-Server aber gleicher Host
- OTRS nutzt Persistente Verbindungen
- Apache 2 mit Perl
Hier noch die Apache-Konfiguration:
<VirtualHost *:80>
ServerName otrs.meine-domain.de
ServerAdmin webmaster(a)meine-domain.de
DocumentRoot /opt/otrs/var/httpd/htdocs
ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
<Location /otrs>
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>
<Directory /opt/otrs/var/httpd/htdocs>
Order Deny,Allow
Allow from All
</Directory>
</VirtualHost>
Und hier das Performance-Log von heute früh:
Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271;FileID=1:ks)
Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:ks)
Thu Jul 19 10:23:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6823:ks)
Thu Jul 19 10:20:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269;FileID=1:ks)
Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823:ks)
Thu Jul 19 10:20:42 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketCustomer&Subaction=Update:ks)
Thu Jul 19 10:19:53 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 10:19:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 10:19:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 10:19:16 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketCustomer;TicketID=6823:ks)
Thu Jul 19 10:19:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketOwner;TicketID=6823:ks)
Thu Jul 19 10:19:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 10:19:12 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269;FileID=1:ks)
Thu Jul 19 10:19:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823:ks)
Thu Jul 19 10:19:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=Search:ks)
Thu Jul 19 10:19:02 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Subaction=AddAction:ks)
Thu Jul 19 10:19:01 2012 notice OTRS-CGI-10 CustomerUser: 'ThomastenHove' created successfully (3)!
Thu Jul 19 10:17:15 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Add:ks)
Thu Jul 19 10:17:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=Agent:ks)
Thu Jul 19 10:17:00 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser;Subaction=Change;ID=AndreasTenHove;Search=ten%20hove;Nav=Agent:ks)
Thu Jul 19 10:16:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Search:ks)
Thu Jul 19 10:16:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Nav=Agent:ks)
Thu Jul 19 10:16:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 10:16:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271;FileID=1:ks)
Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823;ArticleID=10271:ks)
Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote&Subaction=Store:ks)
Thu Jul 19 10:12:32 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6823:ks)
Thu Jul 19 09:43:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch;Subaction=Search;Profile=alle_heute;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw)
Thu Jul 19 09:43:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketClose&Subaction=Store:hw)
Thu Jul 19 09:43:26 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 09:43:25 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketClose;TicketID=6820:hw)
Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265;FileID=1:hw)
Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820:hw)
Thu Jul 19 09:40:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269;FileID=1:ks)
Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6823:ks)
Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks)
Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 New Ticket [2012071910000054/[xoil] neuen Dr] created (TicketID=6823,Queue=X-oil,Priority=3 normal,State=abgeschlossen)
Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=alle_heute:hw)
Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw)
Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6822:hw)
Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw)
Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 New Ticket [2012071910000045/[xoil] Rechnung] created (TicketID=6822,Queue=X-oil,Priority=3 normal,State=abgeschlossen)
Thu Jul 19 09:26:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 09:26:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 09:26:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 09:26:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone:hw)
Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=:hw)
Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 User: hw authentication ok (REMOTE_ADDR: 78.46.37.120).
Thu Jul 19 09:26:32 2012 notice OTRS-CGI-10 SessionID: '10632b61e69adc72a67e4b6e1e7ff3a2b5' is invalid!!!
Thu Jul 19 09:21:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks)
Thu Jul 19 09:21:53 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 09:21:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks)
Thu Jul 19 09:21:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone:ks)
Thu Jul 19 09:13:02 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10267;FileID=1:ks)
Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6821:ks)
Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks)
Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 New Ticket [2012071910000036/[xoil] [xo030] ] created (TicketID=6821,Queue=X-oil,Priority=3 normal,State=abgeschlossen)
Thu Jul 19 08:59:12 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10266;FileID=1:hw)
Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820;ArticleID=10266:hw)
Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote&Subaction=Store:hw)
Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6820:hw)
Thu Jul 19 08:58:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265;FileID=1:hw)
Thu Jul 19 08:58:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820:hw)
Thu Jul 19 08:58:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=hw_offen:hw)
Thu Jul 19 08:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw)
Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6820:hw)
Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw)
Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 New Ticket [2012071910000027/[xlvs] Fehlerme] created (TicketID=6820,Queue=X-lvs,Priority=3 normal,State=offen)
Thu Jul 19 08:56:58 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:51 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw)
Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 3s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks)
Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks)
Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:05 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone:ks)
Thu Jul 19 08:54:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Search:ks)
Thu Jul 19 08:54:24 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Nav=Agent:ks)
Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=:ks)
Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 User: ks authentication ok (REMOTE_ADDR: 78.46.37.120).
Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9297;FileID=1:ks)
Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketZoom;TicketID=6155:ks)
Thu Jul 19 08:50:28 2012 notice OTRS-CGI-10 Response::Agent: 5s taken (URL:Action=AgentTicketSearch&Subaction=Search:ks)
Thu Jul 19 08:50:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentDashboard&Subaction=:ks)
Thu Jul 19 08:50:18 2012 notice OTRS-CGI-10 User: ks authentication ok (REMOTE_ADDR: 78.46.37.120).
Thu Jul 19 08:31:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketHistory;TicketID=6818:hw)
Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:hw)
Thu Jul 19 08:31:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw)
Thu Jul 19 08:31:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 08:31:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:31:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:31:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:31:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:31:01 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw)
Thu Jul 19 08:30:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:30:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw)
Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketCustomer&Subaction=Update:hw)
Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 8s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 7s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:30:33 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:30:31 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketCustomer;TicketID=6818:hw)
Thu Jul 19 08:30:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw)
Thu Jul 19 08:29:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:49 2012 notice OTRS-CGI-10 Response::Agent: 3s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:37 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw)
Thu Jul 19 08:29:09 2012 notice OTRS-CGI-10 Response::Agent: 4s taken (URL:Action=AgentTicketSearch;Subaction=Search;Profile=hw_offen;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw)
Thu Jul 19 08:29:05 2012 notice OTRS-CGI-10 Response::Agent: 14s taken (URL:Action=AgentTicketClose&Subaction=Store:hw)
Thu Jul 19 08:28:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:28:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketClose;TicketID=6818:hw)
Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw)
Thu Jul 19 08:27:24 2012 notice OTRS-CGI-10 Response::Agent: 3s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=hw_offen:hw)
Thu Jul 19 08:27:21 2012 notice OTRS-CGI-10 Response::Agent: 10s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw)
Thu Jul 19 08:00:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6819:hw)
Thu Jul 19 08:00:18 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw)
Thu Jul 19 08:00:17 2012 notice OTRS-CGI-10 New Ticket [2012071910000018/[xoil] Nachtlau] created (TicketID=6819,Queue=X-oil,Priority=3 normal,State=abgeschlossen)
Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 4s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 07:58:54 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 07:58:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Wer kann mir helfen?
Grüße
Roland
To: otrs-de(a)otrs.org
Cc: harald.wunder(a)xpointsoftware.de