Hi Rainer, On Tue, Aug 02, 2005 at 11:40:17AM +0200, Rainer Rohde, E3T IT-Systems wrote:
We just got done installing the latest version of ORTS *over* an existing version 1.3. We had to reconfigure everything, but it seems to work, except for this:
Did you install the new version via a prebuild package (rpm) or via the sources (tar.gz file)?
It seems as if we cannot get any mail to generate a ticket. Here's the output from ./PostMasterPOP3.pl:
otrs-srv:/opt/otrs/bin # ./PostMasterPOP3.pl Odd number of elements in anonymous hash at /opt/otrs/Kernel/Config.pm line 126. Odd number of elements in anonymous hash at /opt/otrs/Kernel/Config.pm line 126, <PRODUCT> line 4. Message 1/1 (kav-support@192.168.1.35) ERROR: OTRS-PM3-10 Perl: 5.8.6 OS: linux Time: Tue Aug 2 11:33:23 2005
Message: No StateID for 'new'!!!
Traceback (9547): Module: Kernel::System::Ticket::TicketCreate (v1.181) Line: 327 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 162 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.16) Line: 198 Module: ./PostMasterPOP3.pl (v1.16) Line: 126
ERROR: OTRS-PM3-10 Perl: 5.8.6 OS: linux Time: Tue Aug 2 11:33:23 2005
Message: Need TicketID!
Traceback (9547): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.90) Line: 84 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 208 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.16) Line: 198 Module: ./PostMasterPOP3.pl (v1.16) Line: 126
ERROR: OTRS-PM3-10 Perl: 5.8.6 OS: linux Time: Tue Aug 2 11:33:23 2005
Message: Need TicketID!
Traceback (9547): Module: Kernel::System::Ticket::StateSet (v1.181) Line: 2475 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 231 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.16) Line: 198 Module: ./PostMasterPOP3.pl (v1.16) Line: 126
ERROR: OTRS-PM3-10 Perl: 5.8.6 OS: linux Time: Tue Aug 2 11:33:23 2005
Message: Can't process email with MessageID <<42EF3DBF.mail7CQ1TH9C8@otrs-srv.e3t.net>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/!
Traceback (9547): Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 236 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.16) Line: 198 Module: ./PostMasterPOP3.pl (v1.16) Line: 126
The format of 80% of the config parameters for OTRS 2.0 differs from the format used in earlyer versions. It looks like you have some special settings in your Config.pm that need to be changed into the new format. Please take a look into the file /opt/otrs/Kernel/Config/Defaults.pm and /opt/otrs/Kernel/Config/Files/Ticket.pm to setup your own config parameters corectly. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!