Hallo,

ich benutze otrs 2.2.2 auf Red Hat Enterprise Linux AS release 3 (Taroon Update 9) und möchte einen externen Mailserver benutzen. Ich habe dazu das Perl Modul Authen::SASL installiert und in der Config.pm diesen Eintrag vorgenommen:

    $Self->{"SendmailModule"} = "Kernel::System::Email::SMTP";
    $Self->{"SendmailModule::Host"} = "mailserver.firma.de";
    $Self->{"SendmailModule::AuthUser"} = "Benutzer";
    $Self->{"SendmailModule::AuthPassword"} = "Password";

Dies wird wohl gezogen (laut Sysconfig, Framework, Core, Sendmail).

Beim Versenden einer Email erhalte ich einen Internal Server Error:

[Mon Apr 14 13:21:33 2008] [error] [client 10.11.11.175] No SASL mechanism found, referer: ...
[Mon Apr 14 13:21:33 2008] [error] [client 10.11.11.175]  at /opt/otrs/Kernel/cpan-lib/Authen/SASL.pm line 73, referer: ...

[Mon Apr 14 13:21:33 2008] [error] [client 10.11.11.175] Premature end of script headers: index.pl, referer: …

Es liegt also an dieser Stelle:

     69 sub client_new { # $self, $service, $host, $secflags
     70   my $self = shift;
     71
     72   foreach my $pkg (@Plugins) {
     73     if (eval "require $pkg" and $pkg->can("client_new")) {
     74       return ($self->{conn} = $pkg->client_new($self, @_));
     75     }
     76   }
     77
     78   croak "Cannot find a SASL Connection library";
     79 }

Kann mir jemand weiterhelfen, wie ich das behoben bekomme?

Hier noch der Output von otrs.checkModules:

                 CGI ... ok
         Date::Pcalc ... ok
        Date::Format ... ok
                 DBI ... ok
          DBD::mysql ... ok
         Digest::MD5 ... ok
    Crypt::PasswdMD5 ... ok
      LWP::UserAgent ... ok
          IO::Scalar ... ok
            IO::Wrap ... ok
        MIME::Base64 ... ok
         MIME::Tools ... ok
      Mail::Internet ... ok
            Net::DNS ... ok
           Net::POP3 ... ok
           Net::LDAP ... ok
           Net::SMTP ... ok
        Authen::SASL ... ok
                   GD ... not installed! (for stats - not required)
             GD::Text ... not installed! (for stats - not required)
            GD::Graph ... not installed! (for stats - not required)
     GD::Graph::lines ... not installed! (for stats - not required)
      GD::Text::Align ... not installed! (for stats - not required)
         XML::Parser ... ok
           PDF::API2 ... ok
      Compress::Zlib ... ok

Mit freundlichen Grüßen,
Bernhard Mandera