Hi everybody,

I got a question concerning Otrs and Oracle.

I have a ready setup Oracle database (Oracle 10) sitting and waiting on one server (configured with the Otrs sql scipts provided with 2.1)  and I want to connect to it via Otrs from a different machine. Now my trouble is that I don’t know how to establish that communication. What packets do I need to connect Otrs with Oracle via Appache? Where do I put the packets if I need any? Also I am quite confused about Oracle.pm and DBI.pm, as it seems that I need them! Where do I get them? What do I need to add to the otrs/Kernel/Config.pm to properly set this up? Is there any detailed documentation for an Otrs/Perl/Apache newbie to get this problem solve?

Thanks in advance,

tb

PS: Answers in English and German accepted, I speak both! J thanks