Hier die Passage aus error.log: ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++++++++++ [Wed Dec 17 00:27:33 2003] null: Use of uninitialized value in split at /opt/otrs//Kernel/System/Ticket/Number/DateChecksum.pm line 53. ERROR: OTRS-CGI-87 Perl: 5.6.1 OS: linux Time: Wed Dec 17 00:27:33 2003 Message: Can't write /opt/otrs/var/log/TicketCounter.log: Permission denied Traceback (4693): Module: Kernel::System::Ticket::Number::DateChecksum::CreateTicketNr (v1.8.2.1) Line: 85 Module: Kernel::Modules::AgentPhone::Run (v1.37) Line: 459 Module: Apache::ROOTwww_2eg_2dlink_2ede::otrs::index_2epl::handler (v1.58) Line: 608 Module: (eval) (v2.01) Line: 143 Module: Apache::Registry::handler (v2.01) Line: 143 [Wed Dec 17 00:27:33 2003] [error] [Wed Dec 17 00:27:33 2003] null: Can't write /opt/otrs/var/log/TicketCounter.log: at /opt/ otrs//Kernel/System/Ticket/Number/DateChecksum.pm line 89. at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++++++++++++ TicketCounter.log sieht so aus: total 8 drwxrwsr-x 2 otrs nogroup 4096 Dec 16 17:31 . drwxr-xr-x 10 otrs nogroup 4096 Jul 13 21:31 .. -rwxrwxr-x 1 otrs nogroup 0 Dec 17 00:15 TicketCounter.log Mit freundlichen Grüßen Pascal Grabe