On 12.01.2011, at 12:30, Boris Wagener wrote:
# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
use utf8;
sub Load {
my ($File, $Self) = @_;
$Self->{'Frontend::ToolBarModule'}->{'1-Ticket::TicketSearchProfile'} = {
'Block' => 'ToolBarSearchProfile',
'Description' => 'Search-Template',
'MaxWidth' => '40',
'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchProfile',
'Name' => 'Search-Template'
};
$Self->{'Frontend::Module'}->{'AgentTicketPhone'} = {
'Description' => 'Create new phone picket',
'Group' => [
''
],
'Loader' => {
'JavaScript' => [
'Core.Agent.CustomerSearch.js',
'Core.Agent.TicketAction.js'
]
},
'NavBar' => [
{
'AccessKey' => 'n',
'Block' => '',
'Description' => 'Create new phone ticket (inbound)',
'Link' => 'Action=AgentTicketPhone',
'LinkOption' => '',
'Name' => 'New phone ticket',
'NavBar' => 'Ticket',
'Prio' => '200',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'New phone ticket'
};
$Self->{'Frontend::Module'}->{'AgentTicketQueue'} = {
'Description' => 'Overview of all open Tickets',
'Loader' => {
'CSS' => [
'Core.AgentTicketQueue.css'
]
},
'NavBar' => [
{
'AccessKey' => 'o',
'Block' => '',
'Description' => 'Overview of all open Tickets',
'Link' => 'Action=AgentTicketQueue',
'LinkOption' => '',
'Name' => 'Queue view',
'NavBar' => 'Ticket',
'Prio' => '100',
'Type' => ''
},
{
'AccessKey' => 't',
'Block' => 'ItemArea',
'Description' => '',
'Group' => [
''
],
'Link' => 'Action=AgentTicketQueue',
'LinkOption' => '',
'Name' => 'Tickets',
'NavBar' => 'Ticket',
'Prio' => '200',
'Type' => 'Menu'
}
],
'NavBarName' => 'Ticket',
'Title' => 'QueueView'
};
$Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketEscalation'} = {
'AccessKey' => 'w',
'Action' => 'AgentTicketEscalationView',
'CssClass' => 'EscalationView',
'Link' => 'Action=AgentTicketEscalationView',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'Escalation view',
'Priority' => '1012002'
};
$Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketStatus'} = {
'AccessKey' => 'o',
'Action' => 'AgentTicketStatusView',
'CssClass' => 'StatusView',
'Link' => 'Action=AgentTicketStatusView',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'Status view',
'Priority' => '1012001'
};
$Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketQueue'} = {
'AccessKey' => 'q',
'Action' => 'AgentTicketQueue',
'CssClass' => 'QueueView',
'Link' => 'Action=AgentTicketQueue',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'Queue view',
'Priority' => '1012000'
};
$Self->{'Frontend::ToolBarModule'}->{'400-Ticket::AgentTicketPhone'} = {
'AccessKey' => 'l',
'Action' => 'AgentTicketPhone',
'CssClass' => 'PhoneTicket',
'Link' => 'Action=AgentTicketPhone',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'New phone ticket',
'Priority' => '1009998'
};
$Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketEmail'} = {
'AccessKey' => 'l',
'Action' => 'AgentTicketEmail',
'CssClass' => 'EmailTicket',
'Link' => 'Action=AgentTicketEmail',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'New email ticket',
'Priority' => '1009999'
};
$Self->{'Customer::AuthModule::LDAP::Params'} = {
'async' => 0,
'port' => 389,
'timeout' => 120,
'version' => 3
};
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Passwort123';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap@compass.local';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrscustomer,CN=Users,DC=COMPASS,DC=local';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=COMPASS,DC=local';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.1.8.16';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'CustomerGroupSupport'} = '1';
delete $Self->{'PreferencesGroups'}->{'SpellDict'};
$Self->{'LogModule::LogFile'} = 'C:/PROGRA~2/OTRS/OTRS/var/log/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::File';
$Self->{'DefaultLanguage'} = 'de';
$Self->{'Organization'} = '';
$Self->{'AdminEmail'} = 'it-support@compass-pflegeberatung.de';
$Self->{'FQDN'} = 'coocgnotrs002.coo.local';
$Self->{'SystemID'} = '05';
$Self->{'SecureMode'} = 1;
}
1;
-------- Original-Nachricht --------
Datum: Wed, 12 Jan 2011 12:28:38 +0100
Von: Nils Leideck <nils.leideck@leidex.net>
An: "User questions and discussions about OTRS.org in German" <otrs-de@otrs.org>
Betreff: Re: [otrs-de] Ticket Schaltfläche ist weg
Poste doch einfach mal deine SysConfig...
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 12.01.2011, at 12:27, Boris Wagener wrote:
Ja,manuell geht.
Und ja ich war in der SysConfig bei Frontend::Module###AgentTicketPhone
kann gut sein dass ich mich da irgendwo verklickt hab.
Wenns jetzt groß aufwand macht setz ich das System neu auf.
Ist ohnehin nur ne Testkiste die so gut wie leer ist
-------- Original-Nachricht --------
Datum: Wed, 12 Jan 2011 12:23:14 +0100
Von: Alexander Halle <ahalle-otrs@radprax.de>
An: "User questions and discussions about OTRS.org in German"
<otrs-de@otrs.org>
Betreff: Re: [otrs-de] Ticket Schaltfläche ist weg
Hi, Boris Wagener schrieb:
nene die ganze Shclatfläche ist weg. Siehe Anhang:-)
ich hab keine Ahnung wie ich das hinbekommen hab:-)
Jetzt verstehe ich. Hast du denn was verändert, warst du in der
SysConfig, kann es an Berechtigungen liegen ? Hast du irgendwelche
Änderungen in letzter Zeit vorgenommen ? Tritt das Problem unter
anderen
Accounts auch auf ? Kannst du das Modul manuell aufrufen
(http://server/otrs/index.pl?Action=AgentTicketQueue) ?
Grüße
Alexander
--
radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz
und
Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal
Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate
Tewaag
Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123
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