Hallo,

ich beschäftige mich erst kurz mit OTRS. Zur Zeit bereitet mir die Konfiguration von LDAP Probleme. Ich send mal mein Configfile. Ich bin sicher,
Ihr findet den Fehler :

# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2008 OTRS AG, http://otrs.org/
# --
# $Id: Config.pm.dist,v 1.20 2008/03/07 16:50:44 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt.
# --
#  Note:
#
#  -->> OTRS does have a lot of config settings. For more settings
#       (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
#       LDAP, PostMaster, Session, Preferences, ...) see
#       Kernel/Config/Defaults.pm and copy your wanted lines into "this"
#       config file. This file will not be changed on update!
#
# --

package Kernel::Config;

sub Load {
    my $Self = shift;
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #         Start of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #
    # DatabaseHost
    # (The database host.)
    $Self->{'DatabaseHost'} = 'localhost';
    # Database
    # (The database name.)
    $Self->{'Database'} = 'otrs';
    # DatabaseUser
    # (The database user.)
    $Self->{'DatabaseUser'} = 'otrs';
    # DatabasePw
    # (The password of database user. You also can use bin/CryptPassword.pl
    # for crypted passwords.)
    $Self->{'DatabasePw'} = 'hot';
    # DatabaseDSN
    # (The database DSN for MySQL ==> more: "man DBD::mysql")
    $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

    # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a tcpip connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/opt/otrs';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{'CheckMXRecord'} = 1;

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$
    $Self->{'SystemID'} = 10;
    $Self->{'SecureMode'} = 1;
    $Self->{'Organization'} = '';
    $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
    $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
    $Self->{'FQDN'} = 'ubuntu-nagios.alexianer.dc';
    $Self->{'DefaultLanguage'} = 'de';
    $Self->{'AdminEmail'} = 'r.wanke@alexianer.de';
    $Self->{'DefaultCharset'} = 'utf-8';

    #we want to use LDAP for Auth
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'xx.xx.xx.xx';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=alexianer,dc=dc';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
    #The username and password of the user you setup to access LDAP information in AD
    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=otrs,OU=DaKS,OU=Muenster,DC=alexianer,DC=de';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxx';

    #We want our Customer/users to Auth using LDAP
    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = '10.12.4.10';
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=alexianer,DC=dc';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrs,OU=DaKS,OU=Muenster,DC=alexianer,DC=dc';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxx';
    $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => '10.12.4.10',
      BaseDN => 'DC=alexianer,DC=de',
      SSCOPE => 'sub',
      UserDN => 'CN=otrs,OU=DaKS,OU=Muenster,DC=alexianer,DC=dc',
      UserPw => 'xxxx',
      },
    CustomerKey => 'sAMAccountName',
    CustomerID => 'userPrincipalName',
    CustomerUserListFields => ['displayName', 'userPrincipalName'],
    CustomerUserSearchFields => ['displayName', 'userPrincipalName'],
    CustomerUserPostMasterSearchFields => userPrincipalName,
    CustomerUserNameFields => ['givenName', 'sn'],
    #the following must map to valid fields in your AD (givenname,sn,sAMAccountName,...)
    Map => [
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'userPrincipalName', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'userPrincipalName', 0, 1, 'var' ],
    ],
  };

  #OK now lets have our agents use LDAP
  $Self->{'AuthModule::LDAP::GroupDN'} = 'DC=alexianer,DC=dc';
  $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
  $Self->{'AuthModule::LDAP::UserAttr'} = 'CN=otrs,OU=DaKS,OU=Muenster,DC=alexianer,DC=dc';

  $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'DC=alexianer,DC=dc';
  $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
  $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'CN=otrs,OU=DaKS,OU=Muenster,DC=alexianer,DC=dc';

  # UserSyncLDAPMap
  # (map if agent should create/synced from LDAP to DB after login must match your AD)
  $Self->{UserSyncLDAPMap} = {
     # DB -> LDAP
     Firstname => 'givenName',
     Lastname => 'sn',
     Email => 'userPrincipalName',
  };

    # UserSyncLDAPGroups
    # (If "LDAP" was selected for AuthModule, you can specify
    # initial user groups for first login.)
    $Self->{UserSyncLDAPGroups} = [
        'users',
    ];

 <snip>
#####################  End of Config.pm  ####################

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use warnings;

use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');

use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.20 $)[1];

# -----------------------------------------------------#

1;

Fehlermeldung mit LOG:

Jun 29 14:28:03 ubuntu-nagios OTRS-CGI-10[10169]: [Error][Kernel::System::Auth::LDAP::Auth][Line:191]: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece
kommt die Fehlermeldung FIRST BIND FAILED

Gruß

Rüdiger