%Jobs = (
'Aktion' => {
#+ TicketNumber => '%21000120%',
#- TicketNumber => ['%123546%', '%123666%'],
#+ Title => '%ome%',
#+ Title => ['%ome%', '%Tit%'],
#+ Queues => ['Ticketeingang'], # oder
#+ QueueIDs => [1, 2, 3],
#+ UseSubQueues => 1,
#+ Types => ['change', 'incident'],
#+ TypeID => [3, 4],
#+ States => ['neu', 'offen' ],
#+ StateIDs => [3, 4],
#+ StateType => 'Open',
#+ StateType => ['open', 'new'],
#+ StateTypeIDs => [1, 2, 3],
#+ Priorities => ['1 very low', '2 low', '3 normal'],
#+ PriorityIDs => [1, 2, 3],
#+ Services => ['Regelzeit', 'Bereitschaft' ],
#+ ServiceIDs => [1, 2, 3],
#+ SLAs => ['SLA 1', 'SLA 2' ],
#+ SLAIDs => [1, 2, 3],
#+ Locks => ['unlock'],
#+ LockIDs => [1, 2, 3],
#- OwnerIDs => [1, 2]
#- ResponsibleIDs => [1, 12, 455, 32]
#+ WatchUserIDs => [1, 2],
#+ CustomerID => 'Kunden#',
#+ CustomerID => ['Kunden#1', 'Kunden#2'],
#+ CustomerUserLogin => 'Userlogin',
#+ CustomerUserLogin => ['Userlogin1', 'Userlogin2'],
#- CreatedUserIDs => [1, 12]
#+ CreatedTypes => ['change', 'incident'],
#+ CreatedTypeIDs => [1, 2, 3],
#+ CreatedPriorities => ['1 very low', '2 low', '3 normal'],
#+ CreatedPriorityIDs => [1, 2, 3],
#+ CreatedStates => ['new', 'open'],
#+ CreatedStateIDs => [3, 4],
#+ CreatedQueues => ['Queue1', 'Queue2'],
#+ CreatedQueueIDs => [1, 2, 3],
#+ TicketFreeKey1 => 'Produkt',
#+ TicketFreeText1 => 'adfsa',
#+ TicketFreeKey2 => ['Produkt', 'Mosaik'],
#+ TicketFreeText2 => ['Browser', 'Sound'],
#+ TicketFreeTime1NewerDate => '2006-01-09 00:00:01',
#+ TicketFreeTime1OlderDate => '2006-01-19 23:59:59',
#+ From => '%spam@example.com%',
#+ To => '%client@example.com%',
#+ Cc => '%client@example.com%',
#+ Subject => '%VIRUS 32%',
#+ Body => '%VIRUS 32%',
#? FullTextIndex => 1,
#+ TicketCreateTimeOlderMinutes => 60,
#+ TicketCreateTimeNewerMinutes => 120,
#+ TicketCreateTimeNewerDate => '2006-01-09 00:00:01',
#+ TicketCreateTimeOlderDate => '2006-01-19 23:59:59',
#+ TicketCloseTimeOlderMinutes => 60,
#+ TicketCloseTimeNewerMinutes => 120,
#+ TicketCloseTimeNewerDate => '2006-01-09 00:00:01',
#+ TicketCloseTimeOlderDate => '2006-01-19 23:59:59',
#? TicketPendingTimeOlderMinutes => 60, # Message: No valid time format '1222417078'!
#? TicketPendingTimeNewerMinutes => 120, # Message: No valid time format '1222413523'!
#+ TicketPendingTimeNewerDate => '2006-01-09 00:00:01',
#+ TicketPendingTimeOlderDate => '2006-01-19 23:59:59',
#+ TicketEscalationTimeOlderMinutes => -60,
#+ TicketEscalationTimeNewerMinutes => -120,
#+ TicketEscalationTimeNewerDate => '2006-01-09 00:00:01',
#+ TicketEscalationTimeOlderDate => '2006-01-09 23:59:59',
# new ticket properties
New => {
# Title => 'Some Ticket Title',
# Queue => 'Ticketeingang',
# QueueID => 2,
# Lock => 'unlock',
# Priority => '2 low',
# PriorityID => 3,
# State => 'neu',
# StateID => 1,
# Type => 'Incident',
# TypeID => 2,
# Service => 'Bereitschaft',
# ServiceID => 2,
# SLA => 'SLA 1',
# SLAID => 1,
# CustomerID => '123465',
# OwnerID => 2,
# TicketFreeText1 => 'Expert required!',
# TicketFreeKey1 => 'ProductSkill',
# Note => {
# From => 'GenericAgent',
# Subject => 'spam!',
# Body => 'Closed by GA!',
# ArticleType => 'note-internal', # note-internal|note-external|note-report
# };
# Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
# # notify all agents who selected the queue
# #in "my queues/custom queues"
# Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
# # notify all agents who can access the ticket
# # with rw permissions
# CMD => '/path/to/your/program',
# Delete => 1, # Ticket aus der Datenbank löschen!
},
},
);
Hallo Liste!
Ich suche Tickets mit dem GenericAgent nach "Änderungs-Zeiten". Die Einstellung ist
Ticket geändert vor 3 Monaten.
(Lieber wäre mir: "seit 3 Monaten unverändert". Hab ich eine Einstellung übersehen?)
Die gefundenen Tickets verschiebe ich in eine andere Queue und setzte den Status neu. Ebenso hinterlasse ich eine Notiz.
Nun gehe ich davon aus, dass der GA diese Tickets für 3 Monate nicht mehr herausfilter.
Leider tut er das, was er aber nicht soll!
Wie bekomme ich es hin, dass der GenericAgent mir nur Tickets filter, welche seit mehr als 3 Monaten unverändert dort schlummern?
Danke + LG.,
Christoph
===
OTRS 3.1.3
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