Hallo!

 

In unserem OTRS tritt folgendes Phänomen auf:

Der Agent, der sich morgens als erster anmeldet (hier im Beispiel hw) hat wahnsinnig lange Respons-Zeiten. Alle Agents die nach ihm kommen (hier im Beispiel ks), bekommen alle Seiten wesentlich schneller angezeigt. Wie kann ich das für den ersten Agent beschleunigen, ohne es dem Zweiten dabei aufzubürden?

 

Eckdaten:

- Debian Squeeze mit OpenVZ

- OTRS 3.0.11

- MySQL 5.1.63-0 liegt auf einem anderen V-Server aber gleicher Host

- OTRS nutzt Persistente Verbindungen

- Apache 2 mit Perl

 

Hier noch die Apache-Konfiguration:

 

<VirtualHost *:80>
        ServerName      otrs.meine-domain.de
        ServerAdmin     webmaster@meine-domain.de

        DocumentRoot    /opt/otrs/var/httpd/htdocs

        ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
        Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/

        Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

        # Apache::Reload - Reload Perl Modules when Changed on Disk
        PerlModule Apache2::Reload
        PerlInitHandler Apache2::Reload
        PerlModule Apache2::RequestRec

        # set mod_perl2 options
        <Location /otrs>
          ErrorDocument 403 /otrs/index.pl
          SetHandler  perl-script
          PerlResponseHandler ModPerl::Registry
          Options +ExecCGI
          PerlOptions +ParseHeaders
          PerlOptions +SetupEnv
          Order allow,deny
          Allow from all
        </Location>

        <Directory /opt/otrs/var/httpd/htdocs>
          Order Deny,Allow
          Allow from All
        </Directory>

</VirtualHost>

 

Und hier das Performance-Log von heute früh:

 

Thu Jul 19 10:23:33 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271;FileID=1:ks)
Thu Jul 19 10:23:33 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:ks)
Thu Jul 19 10:23:10 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6823:ks)
Thu Jul 19 10:20:46 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 10:20:43 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269;FileID=1:ks)
Thu Jul 19 10:20:43 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823:ks)
Thu Jul 19 10:20:42 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketCustomer&Subaction=Update:ks)
Thu Jul 19 10:19:53 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 10:19:52 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 10:19:51 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:50 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:49 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:48 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:47 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:47 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:47 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:47 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:46 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:44 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:44 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:44 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:44 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:43 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:40 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 10:19:40 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 10:19:37 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:37 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:37 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:36 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:36 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:25 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 10:19:25 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 10:19:23 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:23 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:21 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:21 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:21 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:20 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:20 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 10:19:18 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 10:19:16 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketCustomer;TicketID=6823:ks)
Thu Jul 19 10:19:14 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketOwner;TicketID=6823:ks)
Thu Jul 19 10:19:13 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 10:19:12 2012  notice  OTRS-CGI-10  Response::Agent: 2s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269;FileID=1:ks)
Thu Jul 19 10:19:10 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823:ks)
Thu Jul 19 10:19:08 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=Search:ks)
Thu Jul 19 10:19:02 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Subaction=AddAction:ks)
Thu Jul 19 10:19:01 2012  notice  OTRS-CGI-10  CustomerUser: 'ThomastenHove' created successfully (3)!
Thu Jul 19 10:17:15 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Add:ks)
Thu Jul 19 10:17:13 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=Agent:ks)
Thu Jul 19 10:17:00 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AdminCustomerUser;Subaction=Change;ID=AndreasTenHove;Search=ten%20hove;Nav=Agent:ks)
Thu Jul 19 10:16:55 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Search:ks)
Thu Jul 19 10:16:52 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Nav=Agent:ks)
Thu Jul 19 10:16:44 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 10:16:41 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271;FileID=1:ks)
Thu Jul 19 10:16:40 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823;ArticleID=10271:ks)
Thu Jul 19 10:16:40 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketNote&Subaction=Store:ks)
Thu Jul 19 10:12:32 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6823:ks)
Thu Jul 19 09:43:55 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketSearch;Subaction=Search;Profile=alle_heute;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw)
Thu Jul 19 09:43:54 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketClose&Subaction=Store:hw)
Thu Jul 19 09:43:26 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 09:43:25 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketClose;TicketID=6820:hw)
Thu Jul 19 09:43:23 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265;FileID=1:hw)
Thu Jul 19 09:43:23 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820:hw)
Thu Jul 19 09:40:56 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 09:40:53 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269;FileID=1:ks)
Thu Jul 19 09:40:53 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6823:ks)
Thu Jul 19 09:40:52 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks)
Thu Jul 19 09:40:52 2012  notice  OTRS-CGI-10  New Ticket [2012071910000054/[xoil] neuen Dr] created (TicketID=6823,Queue=X-oil,Priority=3 normal,State=abgeschlossen)
Thu Jul 19 09:29:24 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=alle_heute:hw)
Thu Jul 19 09:29:24 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw)
Thu Jul 19 09:29:21 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6822:hw)
Thu Jul 19 09:29:21 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw)
Thu Jul 19 09:29:21 2012  notice  OTRS-CGI-10  New Ticket [2012071910000045/[xoil] Rechnung] created (TicketID=6822,Queue=X-oil,Priority=3 normal,State=abgeschlossen)
Thu Jul 19 09:26:53 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 09:26:50 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 09:26:49 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 09:26:49 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 09:26:48 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 09:26:46 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 09:26:46 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 09:26:46 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 09:26:43 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone:hw)
Thu Jul 19 09:26:40 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=:hw)
Thu Jul 19 09:26:40 2012  notice  OTRS-CGI-10  User: hw authentication ok (REMOTE_ADDR: 78.46.37.120).
Thu Jul 19 09:26:32 2012  notice  OTRS-CGI-10  SessionID: '10632b61e69adc72a67e4b6e1e7ff3a2b5' is invalid!!!
Thu Jul 19 09:21:54 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks)
Thu Jul 19 09:21:53 2012  notice  OTRS-CGI-10  Response::Agent: 2s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 09:21:52 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks)
Thu Jul 19 09:21:51 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 09:21:50 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:50 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:45 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:45 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:44 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:44 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:43 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:43 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:43 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 09:21:40 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone:ks)
Thu Jul 19 09:13:02 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks)
Thu Jul 19 09:12:59 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10267;FileID=1:ks)
Thu Jul 19 09:12:59 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6821:ks)
Thu Jul 19 09:12:58 2012  notice  OTRS-CGI-10  Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks)
Thu Jul 19 09:12:58 2012  notice  OTRS-CGI-10  New Ticket [2012071910000036/[xoil] [xo030] ] created (TicketID=6821,Queue=X-oil,Priority=3 normal,State=abgeschlossen)
Thu Jul 19 08:59:12 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:59:09 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10266;FileID=1:hw)
Thu Jul 19 08:59:09 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820;ArticleID=10266:hw)
Thu Jul 19 08:59:09 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketNote&Subaction=Store:hw)
Thu Jul 19 08:58:54 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:58:54 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6820:hw)
Thu Jul 19 08:58:51 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265;FileID=1:hw)
Thu Jul 19 08:58:50 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820:hw)
Thu Jul 19 08:58:49 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=hw_offen:hw)
Thu Jul 19 08:58:48 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw)
Thu Jul 19 08:58:43 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6820:hw)
Thu Jul 19 08:58:43 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw)
Thu Jul 19 08:58:43 2012  notice  OTRS-CGI-10  New Ticket [2012071910000027/[xlvs] Fehlerme] created (TicketID=6820,Queue=X-lvs,Priority=3 normal,State=offen)
Thu Jul 19 08:56:58 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 08:56:56 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:56:56 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 08:56:56 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 08:56:54 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:54 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:53 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:53 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:53 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:53 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:56:51 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw)
Thu Jul 19 08:55:11 2012  notice  OTRS-CGI-10  Response::Agent: 3s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks)
Thu Jul 19 08:55:11 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks)
Thu Jul 19 08:55:08 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks)
Thu Jul 19 08:55:08 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks)
Thu Jul 19 08:55:08 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:07 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:07 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:07 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:07 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks)
Thu Jul 19 08:55:05 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone:ks)
Thu Jul 19 08:54:27 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Search:ks)
Thu Jul 19 08:54:24 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Nav=Agent:ks)
Thu Jul 19 08:54:17 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=:ks)
Thu Jul 19 08:54:17 2012  notice  OTRS-CGI-10  User: ks authentication ok (REMOTE_ADDR: 78.46.37.120).
Thu Jul 19 08:51:59 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9297;FileID=1:ks)
Thu Jul 19 08:51:59 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketZoom;TicketID=6155:ks)
Thu Jul 19 08:50:28 2012  notice  OTRS-CGI-10  Response::Agent: 5s taken (URL:Action=AgentTicketSearch&Subaction=Search:ks)
Thu Jul 19 08:50:19 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentDashboard&Subaction=:ks)
Thu Jul 19 08:50:18 2012  notice  OTRS-CGI-10  User: ks authentication ok (REMOTE_ADDR: 78.46.37.120).
Thu Jul 19 08:31:41 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketHistory;TicketID=6818:hw)
Thu Jul 19 08:31:33 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:31:33 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:hw)
Thu Jul 19 08:31:27 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:31:24 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:31:24 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw)
Thu Jul 19 08:31:14 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:31:13 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 08:31:13 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 08:31:10 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:31:09 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:31:04 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:31:03 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:31:01 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw)
Thu Jul 19 08:30:51 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:30:48 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:30:47 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw)
Thu Jul 19 08:30:47 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketCustomer&Subaction=Update:hw)
Thu Jul 19 08:30:47 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 08:30:47 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:30:44 2012  notice  OTRS-CGI-10  Response::Agent: 8s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:30:44 2012  notice  OTRS-CGI-10  Response::Agent: 7s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:30:33 2012  notice  OTRS-CGI-10  Response::Agent: 2s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:30:31 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketCustomer;TicketID=6818:hw)
Thu Jul 19 08:30:21 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:30:18 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:30:18 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw)
Thu Jul 19 08:29:52 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:51 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:49 2012  notice  OTRS-CGI-10  Response::Agent: 3s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 08:29:46 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 08:29:46 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 08:29:40 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:40 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:39 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:39 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 08:29:37 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw)
Thu Jul 19 08:29:09 2012  notice  OTRS-CGI-10  Response::Agent: 4s taken (URL:Action=AgentTicketSearch;Subaction=Search;Profile=hw_offen;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw)
Thu Jul 19 08:29:05 2012  notice  OTRS-CGI-10  Response::Agent: 14s taken (URL:Action=AgentTicketClose&Subaction=Store:hw)
Thu Jul 19 08:28:04 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw)
Thu Jul 19 08:28:03 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketClose;TicketID=6818:hw)
Thu Jul 19 08:28:01 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw)
Thu Jul 19 08:28:01 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw)
Thu Jul 19 08:27:24 2012  notice  OTRS-CGI-10  Response::Agent: 3s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=hw_offen:hw)
Thu Jul 19 08:27:21 2012  notice  OTRS-CGI-10  Response::Agent: 10s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw)
Thu Jul 19 08:00:19 2012  notice  OTRS-CGI-10  Response::Agent: 1s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6819:hw)
Thu Jul 19 08:00:18 2012  notice  OTRS-CGI-10  Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw)
Thu Jul 19 08:00:17 2012  notice  OTRS-CGI-10  New Ticket [2012071910000018/[xoil] Nachtlau] created (TicketID=6819,Queue=X-oil,Priority=3 normal,State=abgeschlossen)
Thu Jul 19 07:58:56 2012  notice  OTRS-CGI-10  Response::Agent: 4s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw)
Thu Jul 19 07:58:56 2012  notice  OTRS-CGI-10  Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 07:58:54 2012  notice  OTRS-CGI-10  Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw)
Thu Jul 19 07:58:52 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw)
Thu Jul 19 07:58:49 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:49 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:48 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:48 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:48 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)
Thu Jul 19 07:58:36 2012  notice  OTRS-CGI-10  Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)

 

Wer kann mir helfen?

 

Grüße

Roland

 

To: otrs-de@otrs.org
Cc: harald.wunder@xpointsoftware.de