[otrs-de] MySQL server has gone away

Hallo Liste, 2 x hatten wir den u.s. Fehler. Anscheinend immer bei Multipart-Mails. Hier ist es eine Antwort auf eine solche:

Content-Type: APPLICATION/octet-stream; name="bla.txt.gz" Content-Transfer-Encoding: BASE64 Content-ID: Content-Description: Content-Disposition: attachment; filename="bla.txt.gz"

Die Mail kann nicht an OTRS zugestellt werden. Mailer-Daemon sagt: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/opt/otrs/bin/PostMaster.pl generated by otrs@host The following text was generated during the delivery attempt: ------ pipe to |/opt/otrs/bin/PostMaster.pl generated by otrs@host ------ ERROR: OTRS-PM-41 Perl: 5.8.3 OS: linux Time: Tue Mar 15 14:38:07 2005 Message: , SQL: 'INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_reply_to, a_to, a_cc, a_subject, a_message_id, a_body, a_content_type, content_path, valid_id, incoming_time, create_time, create_by, change_time, change_by) VALUES (1460, 1, 3, 'customer ', 'customer@domain.de', 'OTRS ', '', 'Re: [OTRS#: 4101466] Verlorengegangene Mails (Fwd)', '<20050315133715.GY16793@irgendwas.de>', ?, 'text/plain\; charset=utf-8', ?, 1, 1110893886, current_timestamp, 1, current_timestamp, 1)' Traceback (13116): Module: Kernel::System::Ticket::ArticleCreate (v1.19.2.1) Line: 134 Module: Kernel::System::PostMaster::FollowUp::Run (v1.33) Line: 62 Module: Kernel::System::PostMaster::Run (v1.43) Line: 217 Module: (eval) (v1.16.6.2) Line: 111 Module: /opt/otrs/bin/PostMaster.pl (v1.16.6.2) Line: 85 ERROR: OTRS-PM-41 Perl: 5.8.3 OS: linux Time: Tue Mar 15 14:38:07 2005 Message: Need ArticleID! Traceback (13116): Module: Kernel::System::Ticket::ArticleWritePlain (v1.19.2.1) Line: 131 Module: Kernel::System::PostMaster::FollowUp::Run (v1.33) Line: 99 Module: Kernel::System::PostMaster::Run (v1.43) Line: 217 Module: (eval) (v1.16.6.2) Line: 111 Module: /opt/otrs/bin/PostMaster.pl (v1.16.6.2) Line: 85 DBD::mysql::st execute failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 436, <STDIN> line 16838. ERROR: OTRS-PM-41 Perl: 5.8.3 OS: linux Time: Tue Mar 15 14:38:07 2005 Message: MySQL server has gone away, SQL: 'SELECT ts.id, ts.name, ts.valid_id, ts.comments, ts.type_id, tst.name FROM ticket_state ts, ticket_state_type tst WHERE ts.type_id = tst.id AND ts.name = 'open'' Traceback (13116): Module: Kernel::System::State::StateGet (v1.7) Line: 106 Module: Kernel::System::Ticket::StateSet (v1.19.2.1) Line: 2129 Module: Kernel::System::PostMaster::FollowUp::Run (v1.33) Line: 142 Module: Kernel::System::PostMaster::Run (v1.43) Line: 217 Module: (eval) (v1.16.6.2) Line: 111 Module: /opt/otrs/bin/PostMaster.pl (v1.16.6.2) Line: 85 DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 376, <STDIN> line 16838. ERROR: OTRS-PM-41 Perl: 5.8.3 OS: linux Time: Tue Mar 15 14:38:07 2005 Message: MySQL server has gone away, SQL: 'UPDATE ticket SET ticket_answered = 0, change_time = current_timestamp, change_by = 1 WHERE id = 1460 ' Traceback (13116): Module: Kernel::System::Ticket::TicketSetAnswered (v1.19.2.1) Line: 1027 Module: Kernel::System::PostMaster::FollowUp::Run (v1.33) Line: 167 Module: Kernel::System::PostMaster::Run (v1.43) Line: 217 Module: (eval) (v1.16.6.2) Line: 111 Module: /opt/otrs/bin/PostMaster.pl (v1.16.6.2) Line: 85 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/PostMaster/FollowUp.pm line 174, <STDIN> line 16838. ------ This is a copy of the message, including all the headers. ------ ------ The body of the message is 1055904 characters long; only the first ------ 106496 or so are included here. Weiss jemand Rat ? Die Mail ist in der Tat nicht im OTRS gelandet. Danke und Gruss Sascha