Nachricht

Store the plain_article/attachments in database instead of filesystem
   We added this feature because many people have problems with the file
   permission if the webserver user isn't the otrs user. You need to update
   the following files from CVS:

   Kernel/System/Ticket.pm
   Kernel/System/Ticket/Article.pm
   Kernel/System/Ticket/History.pm
   Kernel/System/PostMaster/LoopProtection.pm
   Kernel/System/PostMaster/LoopProtection/DB.pm
   Kernel/System/PostMaster/LoopProtection/FS.pm

   Kernel/Modules/AgentZoom.pm
   Kernel/Modules/CustomerZoom.pm

   scripts/DBUpdate.mysql.sql (or scripts/DBUpdate.postgresql.sql)

   Update the database changes with "cat scripts/DBUpdate.mysql.sql | mysql -p -f -u root otrs"

   And add
   [...]
    # Storage for plain email [fs|db]
    $Self->{ArticlePlainStorage} = 'db';

    # Storage for attachments [fs|db]
    $Self->{ArticleAttachmentStorage} = 'db';
   [...]
   to your Kernel/Config.pm

   Restart your webserver and everything should work fine.

   PS: You should also use "bin/SetPermissions.sh <OTRS_HOME> <OTRS_USER> <WEBSERVER_USER> <OTRS_GROUP> <WEB_GROUP>" anyway.

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