Hi,

This forum is mostly filled with problems, so I thought it might be a change to report something working flawlessly:

Just followed the steps for upgrading OTRS HelpDesk on Suse Linux 10 from 3.0.11 to 3.1.2, followed every step in the UPGRADING file, found duplicate rows in the ticket_flag table, removed these, re-ran the pre MySql DB update script, everything went fine, completed the update, updated the packages we use, and everything just worked. The new version is really much faster than the previous versions.

A big thank you to the OTRS developers/committers.

Regards

Rudolf Bargholz