[otrs-de] ldap-Anbindung Fehlermeldung

1 Mar 2004

      Hallo an alle,

seit Freitag beschäftige ich mich mit der Customer-Anbindung an unser
Notes-LDAP. Habe mir auch alle Daten besorgt und kann über ein
entsprechendes Tool (ldp.exe) über Windows alle Customer-Werte vom
LDAP-Server abfragen.

Wenn ich LDAP für OTRS aktivieren möchte geht gar nichts mehr...

Folgendes habe ich eingestellt:

Config.pm:

    $Self->{CustomerUser} = {
        Module => 'Kernel::System::CustomerUser::DB',
        Params => {
#            DSN => 'DBI:odbc:yourdsn',
#            DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#            User => '',
#            Password => '',
            Table => 'customer_user',
        },
        # customer uniq id
        CustomerKey => 'login',
        # customer #
        CustomerID => 'customer_id',
        CustomerValid => 'valid_id',
        CustomerUserListFields => ['login', 'first_name', 'last_name',
'email'],
#        CustomerUserListFields => ['login', 'first_name', 'last_name',
'customer_id', 'email'],
        CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
        CustomerUserPostMasterSearchFields => ['email'],
        CustomerUserNameFields => ['salutation', 'first_name',
'last_name'],
        ReadOnly => 1,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown, required, storage-type,
http-link
            [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
            [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
            [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
            [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
            [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
            [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
            [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var' ],
            [ 'UserLocation', 'Location', 'location', 1, 0, 'var' ],
            [ 'UserRoom', 'Room', 'room', 1, 0, 'var' ],
#            [ 'UserEmail', 'Email', 'email', 1, 1, 'var',],
            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ],
            [ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
            [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
        ],
    };

    # CustomerUser
    # (customer user ldap backend and settings)
    $Self->{CustomerUser} = {
        Name => 'LDAP Backend',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
           # ldap host
            Host => 'V2050108.ccs.snt-ag.de',
            # ldap base dn
            BaseDN => 'o=snt,c=de',
            # search scope (one|sub)
            SSCOPE => 'sub',
            # The following is valid but would only be necessary if the
            # The following is valid but would only be necessary if the
            # anonymous user does NOT have permission to read from the LDAP
tree

    # CustomerUser
    # (customer user ldap backend and settings)
    $Self->{CustomerUser} = {
        Name => 'LDAP Backend',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
             Host => '********',
             BaseDN => 'o=snt,c=de',
             SSCOPE => 'sub',
            UserDN => '*****',
            UserPw => '*******',
        },
        CustomerKey => 'uid',
        CustomerID => 'mail',
        CustomerUserListFields => ['cn', 'mail'],
        CustomerUserSearchFields => ['uid', 'cn', 'mail'],
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
        Map => [
            [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
            [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
            [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
            [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ],
            [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
            [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
            [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
            [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
            [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
        ],
    };

---------------------------------------------------------------------
Nach Aktivierung des LDAP-Bereiches sagt mein Browser:

Forbidden
You don't have permission to access /otrs/ on this server.

Additionally, a 500 Internal Server Error error was encountered while
trying to use an ErrorDocument to handle the request.
Apache/1.3.27 Server at P-ITS-Linux01.local Port 80
----------------------------------------------------------------------

http-error.log:

[Mon Mar  1 12:59:06 2004] [error] [client 10.6.11.87] attempt to invoke
directory as script: /opt/otrs/bin/cgi-bin
[Mon Mar  1 12:59:06 2004] [notice] Apache/1.3.27 (Linux/SuSE) PHP/4.3.1
mod_perl/1.27 configured -- resuming normal operations
[Mon Mar  1 12:59:06 2004] [notice] suEXEC mechanism enabled (wrapper:
/usr/sbin/suexec)
[Mon Mar  1 12:59:06 2004] [notice] Accept mutex: sysvsem (Default:
sysvsem)
[Mon Mar  1 12:59:08 2004] [error] Can't locate object method "new" via
package "Kernel::System::CustomerUser::LDAP" at
/opt/otrs/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 42.

[Mon Mar  1 12:59:18 2004] [error] Can't locate object method "new" via
package "Kernel::System::CustomerUser::LDAP" at
/opt/otrs/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 42.

[Mon Mar  1 12:59:25 2004] [error] [client 10.6.11.87] attempt to invoke
directory as script: /opt/otrs/bin/cgi-bin
[Mon Mar  1 12:59:25 2004] [error] Can't locate object method "new" via
package "Kernel::System::CustomerUser::LDAP" at
/opt/otrs/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 42.

Nun habe ich schon rausgefunden, das das LDAP-Perl-Modul nicht installiert
war. Von CPAN.org habe ich perl-ldap -0.31 (Jan 2004) installiert.
index.pl und PostMaster.pl sind mit dem Aufruf 'perl -cw' auch in Ordnung.

Nun weiß ich nicht mehr weiter...

Verzweifelte Grüße :o(((
Jonas

[otrs-de] ldap-Anbindung Fehlermeldung

Jonas Wendland