Hallo liebe Liste, mit unserem OTRS 2.2.4 haben wir zwei kleine Probleme: 1) Die Eskalation funktioniert überhaupt nicht 2) Agenten bekommen Notifies für Nachfragen, obgleich Sie gar nicht Owner des Tickets sind. Auf der Suche nach diesen 2 Problemen (BTW; weiss jemand, woran es liegt und wie man Sie lösen kann ?) bin ich über ein paar Errors im Log gestolpert: Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or UserID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need Priority or PriorityID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or LockID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]: Need TicketID! Mar 14 08:04:51 x32 OTRS-CGI-42[2949]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 08:04:51 x32 OTRS-CGI-42[2949]: [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or UserID! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need Priority or PriorityID! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or LockID! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]: Need TicketID! Weiss jemand, was OTRS mir damit sagen will ? Ticket 4400 gibt es bei uns nicht. Unsere Tickets beginnen alle mit 42 (Die Antwort auf alle Fragen....). Viele Grüße Sascha