Hi,
This forum is mostly
filled with problems, so I thought it might be a change to
report something working flawlessly:
Just followed the steps
for upgrading OTRS HelpDesk on Suse Linux 10 from 3.0.11 to
3.1.2, followed every step in the UPGRADING file, found
duplicate rows in the ticket_flag table, removed these,
re-ran the pre MySql DB update script, everything went fine,
completed the update, updated the packages we use, and
everything just worked. The new version is really much
faster than the previous versions.
A big thank you to the
OTRS developers/committers.
Regards
Rudolf Bargholz