Hallo, ich schaffe es leider nicht, OTRS dazu zu bringen, sämtliche Mitarbeiter als Kunden per LDAP anzuzeigen. Wir setzen NetWare 6.5 ein. OTRS läuft in der aktuellsten Version unter SuSE Pro 9.2. Ich habe folgendes versucht (Kernel/Config.pm): # CustomerUser # (customer user ldap backend and settings) $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => '190.100.112.205', # ldap base dn BaseDN => 'ou=hamburg,o=hm', # search scope (one|sub) SSCOPE => 'sub', # The following is valid but would only be necessary if the # anonymous user does NOT have permission to read from the LDAP tree UserDN => '', UserPw => '', }, # customer uniq id CustomerKey => 'dn', # customer # CustomerID => 'mail', CustomerUserListFields => ['dn', 'cn', 'mail'], CustomerUserSearchFields => ['dn', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'dn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'dn', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; Danach startet mein Apache einfach nicht mehr. Weiß jemand Rat? Danke Udo Mowinski HanseMerkur Versicherungsgruppe