Moin auch,
auch nicht sooo schwer.
Google/Yahoo/Bing,
otrs eskalation email
viel Spass beim Lesen.
Li
"Salmen, Timo"
<Timo.Salmen@pkv.de>
Sent by: otrs-de-bounces@otrs.org
11.03.2010 12:53
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Subject
| [otrs-de] Bei Eskalation Mail an Chef |
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Hallo Forum,
ich möchte gerne einstellen, dass Tickets, die nach 72 Stunden noch offen
und/oder neu sind eskalieren. Zusätzlich sollen dann auch die Benutzer
der Gruppe "Chefs" per E-Mail über das eskalierte Ticket informiert
werden.
Wie kann ich sowas erreichen?
Viele Grüße,
Timo
OTRS 2.4.7 unter Windows
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