Hi,

was muss man denn tun damit das hier:
http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/
auch unter 3.3 funktioniert.

Wenn ich nach dieser Anleitung vorgehe zerlege ich mein Testsystem.

Apache Error Log:
[Thu Nov 21 09:38:32 2013] -e: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs//Kernel/System/Log.pm line 203.
[Thu Nov 21 09:38:32 2013] -e: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs//Kernel/System/Log.pm line 203.
ERROR: OTRS-CGI-99 Perl: 5.10.1 OS: linux Time: Thu Nov 21 09:38:32 2013

Message: Decoding the JSON string failed: unexpected end of string while parsing JSON string, at character offset 250 (before "(end of string)") at /opt/otrs//Kernel/System/JSON.pm line 129


RemoteAddress: 10.33.0.60
RequestURI: /otrs/index.pl?Action=AgentDashboard

Traceback (34392):
Module: Kernel::System::JSON::Decode (OTRS 3.3.1) Line: 130
Module: Kernel::Output::HTML::DashboardTicketGeneric::_SearchParamsGet (OTRS 3.3.1) Line: 1748
Module: Kernel::Output::HTML::DashboardTicketGeneric::Run (OTRS 3.3.1) Line: 481
Module: Kernel::Modules::AgentDashboardCommon::_Element (OTRS 3.3.1) Line: 825
Module: Kernel::Modules::AgentDashboardCommon::Run (OTRS 3.3.1) Line: 562
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.1) Line: 863
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[Thu Nov 21 09:39:49 2013] [error] [client 10.33.0.60] Can't locate /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n, referer:http://coocgnotrs002.coo.local/otrs/ind ... tDashboard
[Thu Nov 21 09:39:49 2013] [error] [client 10.33.0.60] Can't locate /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n



und ich bekomme diesen Fehler:
Fehlermeldung: Module Kernel::Modules::AgentDashboard not registered in Kernel/Config.pm!
Please contact your administrator.

Boris