Hallo Nicola,<br /><br />wir machen das bei uns auch über den Generic Agent.<br />Jeder Agent hat bei uns eine eigene Queue und mit dem Generic Agent lassen wir z.B. die Queue &quot;Lars&quot; überprüfen.<br />Alle Tickets mit den Stati offen oder neu oder warten in der Queue &quot;Lars&quot; sollen den Besitzer &quot; Agent Lars&quot; eingetragen bekommen.<br />Das lassen wir aktuell alle 30min laufen.<br />Sollte dann der Agent Lars bei einem Ticket, dass in seiner Queue liegt noch nicht der Besitzer sein, regelt der Generic-Agent das.<br />So haben wir das gelöst...vielleicht gibts noch elegantere Lösungen.<br /><br />
  <div id="mailSignature">--<br /><br />  mit freundlichen Grüßen<br />Lars Scheler<br />_____________________________________________<br /><link rel="File-List" href="file:///C:DOKUME~1homeLOKALE~1Tempmsohtml1%uFFFD1clip_filelist.xml" /><!--[if gte mso 9]><xml> <w:WordDocument>  <w:View>Normal</w:View>  <w:Zoom>0</w:Zoom>  <w:HyphenationZone>21</w:HyphenationZone>  <w:PunctuationKerning/>  <w:ValidateAgainstSchemas/>  <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>  <w:IgnoreMixedContent>false</w:IgnoreMixedContent>  <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>  <w:Compatibility>   <w:BreakWrappedTables/>   <w:SnapToGridInCell/>   <w:WrapTextWithPunct/>   <w:UseAsianBreakRules/>   <w:DontGrowAutofit/>  </w:Compatibility>  <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument></xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles></xml><![endif]--><style><!-- /* Font Definitions */ @font-face	{font-family:Tahoma;	panose-1:2 11 6 4 3 5 4 4 2 4;	mso-font-charset:0;	mso-generic-font-family:swiss;	mso-font-pitch:variable;	mso-font-signature:1627421319 -2147483648 8 0 66047 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal	{mso-style-parent:"";	margin:0cm;	margin-bottom:.0001pt;	mso-pagination:widow-orphan;	font-size:12.0pt;	font-family:"Times New Roman";	mso-fareast-font-family:"Times New Roman";}a:link, span.MsoHyperlink	{color:blue;	text-decoration:underline;	text-underline:single;}a:visited, span.MsoHyperlinkFollowed	{color:purple;	text-decoration:underline;	text-underline:single;}span.E-MailFormatvorlage16	{mso-style-type:personal;	mso-style-noshow:yes;	mso-ansi-font-size:10.0pt;	mso-bidi-font-size:10.0pt;	font-family:Arial;	mso-ascii-font-family:Arial;	mso-hansi-font-family:Arial;	mso-bidi-font-family:Arial;	color:windowtext;}@page Section1	{size:612.0pt 792.0pt;	margin:70.85pt 70.85pt 2.0cm 70.85pt;	mso-header-margin:36.0pt;	mso-footer-margin:36.0pt;	mso-paper-source:0;}div.Section1	{page:Section1;}--></style><!--[if gte mso 10]><style> /* Style Definitions */ table.MsoNormalTable	{mso-style-name:"Normale Tabelle";	mso-tstyle-rowband-size:0;	mso-tstyle-colband-size:0;	mso-style-noshow:yes;	mso-style-parent:"";	mso-padding-alt:0cm 5.4pt 0cm 5.4pt;	mso-para-margin:0cm;	mso-para-margin-bottom:.0001pt;	mso-pagination:widow-orphan;	font-size:10.0pt;	font-family:"Times New Roman";	mso-ansi-language:#0400;	mso-fareast-language:#0400;	mso-bidi-language:#0400;}</style><![endif]--><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026"/></xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit">  <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">ComWer GmbH<o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">Creidlitzer Str.140</span><span><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">96450 Coburg</span><span><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">Telefon: 09561 /14-567</span><span><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">Telefax: 09561 /14-789</span><span><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><a href="outbind://17-000000008C5C7BFE9C4282479B8C4999EDDEFEBBA43F2400/www.comwer.de" title="www.comwer.de">www.comwer.de</a><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;"><a href="mailto:lars@comwer.de" title="mailto:info@comwer.de">lars@comwer.de</a> </span><span><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">HRB 3244 ,Amtsgericht 96450 Coburg<o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Tahoma;">USt-IDNr. DE173832986</span><span><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">Geschäftsführer:Manuel Fischer</span><span><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">Bankverbindung:</span><span><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">SparkasseCoburg-Lichtenfels BLZ 783 500 00 KTO 922 73 64</span><span><o:p /></span></p> 
    <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial;">Deutsche Bank BLZ760 700 24 KTO 856 76 79</span><o:p /></p><br />
  </div><br /><br />