> Servus,
>
> schau dir das mal an vll findest da drin die Einstellung die du suchst. Ich
> geh mal davon aus, dass du deinen Job in der GenericAgent.pm anlegst?
>
> %Jobs = (
> 'Aktion' => {
>
> #+ TicketNumber => '%21000120%',
> #- TicketNumber => ['%123546%', '%123666%'],
> #+ Title => '%ome%',
> #+ Title => ['%ome%', '%Tit%'],
> #+ Queues => ['Ticketeingang'], # oder
> #+ QueueIDs => [1, 2, 3],
> #+ UseSubQueues => 1,
> #+ Types => ['change', 'incident'],
> #+ TypeID => [3, 4],
> #+ States => ['neu', 'offen' ],
> #+ StateIDs => [3, 4],
> #+ StateType => 'Open',
> #+ StateType => ['open', 'new'],
> #+ StateTypeIDs => [1, 2, 3],
> #+ Priorities => ['1 very low', '2 low', '3 normal'],
> #+ PriorityIDs => [1, 2, 3],
> #+ Services => ['Regelzeit', 'Bereitschaft' ],
> #+ ServiceIDs => [1, 2, 3],
> #+ SLAs => ['SLA 1', 'SLA 2' ],
> #+ SLAIDs => [1, 2, 3],
> #+ Locks => ['unlock'],
> #+ LockIDs => [1, 2, 3],
> #- OwnerIDs => [1, 2]
> #- ResponsibleIDs => [1, 12, 455, 32]
> #+ WatchUserIDs => [1, 2],
> #+ CustomerID => 'Kunden#',
> #+ CustomerID => ['Kunden#1', 'Kunden#2'],
> #+ CustomerUserLogin => 'Userlogin',
> #+ CustomerUserLogin => ['Userlogin1', 'Userlogin2'],
> #- CreatedUserIDs => [1, 12]
> #+ CreatedTypes => ['change', 'incident'],
> #+ CreatedTypeIDs => [1, 2, 3],
> #+ CreatedPriorities => ['1 very low', '2 low', '3 normal'],
> #+ CreatedPriorityIDs => [1, 2, 3],
> #+ CreatedStates => ['new', 'open'],
> #+ CreatedStateIDs => [3, 4],
> #+ CreatedQueues => ['Queue1', 'Queue2'],
> #+ CreatedQueueIDs => [1, 2, 3],
> #+ TicketFreeKey1 => 'Produkt',
> #+ TicketFreeText1 => 'adfsa',
> #+ TicketFreeKey2 => ['Produkt', 'Mosaik'],
> #+ TicketFreeText2 => ['Browser', 'Sound'],
> #+ TicketFreeTime1NewerDate => '2006-01-09 00:00:01',
> #+ TicketFreeTime1OlderDate => '2006-01-19 23:59:59',
> #+ From => '%
spam@example.com%',
> #+ To => '%
client@example.com%',
> #+ Cc => '%
client@example.com%',
> #+ Subject => '%VIRUS 32%',
> #+ Body => '%VIRUS 32%',
> #? FullTextIndex => 1,
> #+ TicketCreateTimeOlderMinutes => 60,
> #+ TicketCreateTimeNewerMinutes => 120,
> #+ TicketCreateTimeNewerDate => '2006-01-09 00:00:01',
> #+ TicketCreateTimeOlderDate => '2006-01-19 23:59:59',
> #+ TicketCloseTimeOlderMinutes => 60,
> #+ TicketCloseTimeNewerMinutes => 120,
> #+ TicketCloseTimeNewerDate => '2006-01-09 00:00:01',
> #+ TicketCloseTimeOlderDate => '2006-01-19 23:59:59',
> #? TicketPendingTimeOlderMinutes => 60, # Message: No valid
> time format '1222417078'!
> #? TicketPendingTimeNewerMinutes => 120, # Message: No valid
> time format '1222413523'!
> #+ TicketPendingTimeNewerDate => '2006-01-09 00:00:01',
> #+ TicketPendingTimeOlderDate => '2006-01-19 23:59:59',
> #+ TicketEscalationTimeOlderMinutes => -60,
> #+ TicketEscalationTimeNewerMinutes => -120,
> #+ TicketEscalationTimeNewerDate => '2006-01-09 00:00:01',
> #+ TicketEscalationTimeOlderDate => '2006-01-09 23:59:59',
>
> # new ticket properties
> New => {
> # Title => 'Some Ticket Title',
> # Queue => 'Ticketeingang',
> # QueueID => 2,
> # Lock => 'unlock',
> # Priority => '2 low',
> # PriorityID => 3,
> # State => 'neu',
> # StateID => 1,
> # Type => 'Incident',
> # TypeID => 2,
> # Service => 'Bereitschaft',
> # ServiceID => 2,
> # SLA => 'SLA 1',
> # SLAID => 1,
> # CustomerID => '123465',
> # OwnerID => 2,
> # TicketFreeText1 => 'Expert required!',
> # TicketFreeKey1 => 'ProductSkill',
> # Note => {
> # From => 'GenericAgent',
> # Subject => 'spam!',
> # Body => 'Closed by GA!',
> # ArticleType => 'note-internal', #
> note-internal|note-external|note-report
> # };
> # Module =>
> 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
> # # notify all agents
> who selected the queue
> # #in "my queues/custom
> queues"
> # Module =>
> 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
> # # notify all agents
> who can access the ticket
> # # with rw permissions
> # CMD => '/path/to/your/program',
> # Delete => 1, # Ticket aus der
> Datenbank löschen!
> },
> },
> );
>
>
> Gruß Chris
>
> Am 26. April 2012 13:58 schrieb Christoph Sandhaus <
sandhaus@mus.awo-ol.de>:
>
> > Hallo Liste!
> >
> > Ich suche Tickets mit dem GenericAgent nach "Änderungs-Zeiten". Die
> > Einstellung ist
> > Ticket geändert vor 3 Monaten.
> > (Lieber wäre mir: "seit 3 Monaten unverändert". Hab ich eine Einstellung
> > übersehen?)
> >
> > Die gefundenen Tickets verschiebe ich in eine andere Queue und setzte den
> > Status neu. Ebenso hinterlasse ich eine Notiz.
> >
> > Nun gehe ich davon aus, dass der GA diese Tickets für 3 Monate nicht mehr
> > herausfilter.
> > Leider tut er das, was er aber nicht soll!
> >
> > Wie bekomme ich es hin, dass der GenericAgent mir nur Tickets filter,
> > welche seit mehr als 3 Monaten unverändert dort schlummern?
> >
> > Danke + LG.,
> > Christoph
> >
> > ===
> > OTRS 3.1.3
> > ---------------------------------------------------------------------
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