Hallo,# -- ich bekomme folgende Fehlermeldung : Jun 30 11:25:18 ubuntu-nagios OTRS-CGI-10[15590]: [Notice][Kernel::System::Auth::LDAP::Auth] User: wankerue (CN=Wanke, RÃŒdiger,OU=DaKS,OU=Muenster,DC=alexianer,DC=dc) authentication ok (REMOTE_ADDR: 10.12.9.58). Jun 30 11:25:18 ubuntu-nagios OTRS-CGI-10[15590]: [Error][Kernel::System::Auth::LDAP::Auth][Line:401]: Old config setting detected, please use the new one from Kernel/Config/Defaults.pm (User* has been added!). Jun 30 11:25:19 ubuntu-nagios last message repeated 2 times Jun 30 11:25:19 ubuntu-nagios OTRS-CGI-10[15590]: [Notice][Kernel::System::User::GetUserData] Panic! No UserData for user: 'wankerue'!!! Jun 30 11:25:19 ubuntu-nagios OTRS-CGI-10[15590]: [Error][Kernel::System::User::UserAdd][Line:252]: Need UserFirstname! Jun 30 11:25:20 ubuntu-nagios OTRS-CGI-10[15590]: [Error][Kernel::System::Auth::LDAP::Auth][Line:476]: Can't create user 'wankerue' (CN=Wanke, RÃŒdiger,OU=DaKS,OU=Muenster,DC=alexianer,DC=dc) in RDBMS! Die Anmeldung der Kunden läuft einwandfrei : Jun 30 11:31:44 ubuntu-nagios OTRS-CGI-10[15587]: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: testa.aac (CN=testa.aac,OU=Aachen,DC=alexianer,DC=dc) authentification ok (REMOTE_ADDR: 10.12.9.58). Nur werden die Kundendaten nicht in MySQL abgespeichert. Ich verwende folgende Config.pm : # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2008 OTRS AG, http://otrs.org/ [http://otrs.org/] # -- # $Id: Config.pm.dist,v 1.20 2008/03/07 16:50:44 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt [http://www.gnu.org/licenses/gpl-2.0.txt]. # -- # Note: # # -->> OTRS does have a lot of config settings. For more settings # (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator, # LDAP, PostMaster, Session, Preferences, ...) see # Kernel/Config/Defaults.pm and copy your wanted lines into "this" # config file. This file will not be changed on update! # # -- package Kernel::Config; sub Load { my $Self = shift; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # Start of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # ---------------------------------------------------- # # database settings # # ---------------------------------------------------- # # DatabaseHost # (The database host.) $Self->{'DatabaseHost'} = 'localhost'; # Database # (The database name.) $Self->{'Database'} = 'otrs'; # DatabaseUser # (The database user.) $Self->{'DatabaseUser'} = 'otrs'; # DatabasePw # (The password of database user. You also can use bin/CryptPassword.pl # for crypted passwords.) $Self->{'DatabasePw'} = 'xxxxxxx'; # DatabaseDSN # (The database DSN for MySQL ==> more: "man DBD::mysql") $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};"; # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{Home} = '/opt/otrs'; # ---------------------------------------------------- # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # ---------------------------------------------------- # # $Self->{SessionUseCookie} = 0; # $Self->{'CheckMXRecord'} = 1; # ---------------------------------------------------- # # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ $Self->{'SystemID'} = 10; $Self->{'SecureMode'} = 1; $Self->{'Organization'} = ''; $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; $Self->{'FQDN'} = 'ubuntu-nagios.alexianer.dc'; $Self->{'DefaultLanguage'} = 'de'; $Self->{'AdminEmail'} = 'r.wanke@alexianer.de' [mailto:'r.wanke@alexianer.de']; $Self->{'DefaultCharset'} = 'utf-8'; # This is the auth. module againt the otrs db $Self->{'AuthModule'} = 'Kernel::System::Auth::DB'; $Self->{'AuthModule::DB::Table'} = 'customer_user'; $Self->{'AuthModule::DB::Key'} = 'login'; $Self->{'AuthModule::DB::Password'} = 'pw'; #Enable LDAP authentication for Agents $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '10.12.4.10'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=alexianer,dc=dc'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; #The following is valid but would only be necessary if the #anonymous user do NOT have permission to read from the LDAP tree $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,ou=DaKS,ou=Muenster,DC=alexianer,dc=dc'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxxxxxxxx'; #OK now lets have our agents use LDAP $Self->{'AuthModule::LDAP::GroupDN'} = 'DC=alexianer,DC=dc'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'member'; $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; # UserSyncLDAPGroups # (If "LDAP" was selected="selected" for AuthModule, you can specify # initial user groups for first login.) $Self->{UserSyncLDAPGroups} = [ 'users', ]; # UserTable $Self->{DatabaseUserTable} = 'users'; $Self->{DatabaseUserTableUserID} = 'id'; $Self->{DatabaseUserTableUserPW} = 'pw'; $Self->{DatabaseUserTableUser} = 'login'; #We want our Customer/users to Auth using LDAP $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = '10.12.4.10'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=alexianer,DC=dc'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrs,OU=DaKS,OU=Muenster,DC=alexianer,DC=dc'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxxxxxxx'; $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => '10.12.4.10', BaseDN => 'DC=alexianer,DC=dc', SSCOPE => 'sub', UserDN => 'CN=otrs,OU=DaKS,OU=Muenster,DC=alexianer,DC=dc', UserPw => 'otrs', }, CustomerKey => 'sAMAccountName', CustomerID => 'userPrincipalName', CustomerUserListFields => ['displayName', 'userPrincipalName'], CustomerUserSearchFields => ['displayName', 'userPrincipalName'], CustomerUserPostMasterSearchFields => userPrincipalName, CustomerUserNameFields => ['givenName', 'sn'], #the following must map to valid fields in your AD (givenname,sn,sAMAccountName,...) Map => [ [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'userPrincipalName', 0, 1, 'var' ], ], }; #OK now lets have our agents use LDAP $Self->{'AuthModule::LDAP::GroupDN'} = 'DC=alexianer,DC=dc'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'member'; $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'DC=alexianer,DC=dc'; $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member'; $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login must match your AD) $Self->{UserSyncLDAPMap} = { # DB -> LDAP Firstname => 'givenName', Lastname => 'sn', Email => 'userPrincipalName', }; # UserSyncLDAPGroups # (If "LDAP" was selected for AuthModule, you can specify # initial user groups for first login.) $Self->{UserSyncLDAPGroups} = [ 'users', ]; # <snip> ##################### End of Config.pm #################### # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } # ---------------------------------------------------- # # needed system stuff (don't edit this) # # ---------------------------------------------------- # use strict; use warnings; use vars qw(@ISA $VERSION); use Kernel::Config::Defaults; push (@ISA, 'Kernel::Config::Defaults'); use vars qw(@ISA $VERSION); $VERSION = qw($Revision: 1.20 $)[1]; # -----------------------------------------------------# 1; Wer kann helfen ? Gruß Rüdiger