[otrs-de] Can't locate object method "new" ...

17 May 2005

      Hallo,

habe folgendes Problem:

Bekomme immer die untenstehende Fehlermeldung beim Zugriff auf die OTRS
Homepage (...otrs/index.pl).
Ich möchte sämtliche Kundendaten über LDAP von einem Lotus Domino Server
auslesen.

Fehlermeldung:

[Tue May 17 12:24:12 2005] [error] Can't locate object method "new" via
package
 "Kernel::System::CustomerUser::LDAP" at
/opt/otrs/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 53.

Habe bereits nachgeschaut, aber die Methode "new" ist in der Datei
"/opt/otrs/Kernel/System/CustomerUser/LDAP.pm"
vorhanden.
Wo kann denn der Hund sonst noch begraben sein?

Hier meine Konfigurationsdatei (habe meine Konfigurationseinstellungen
durch XXX ersetzt):

    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'XXX';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'XXX';
    $Self->{'AuthModule::LDAP::UID'} = 'uid';
    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'XXX';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXX';

    # This is an example configuration for an LDAP auth. backend.
    # (take care that Net::LDAP is installed!)

    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = 'XXX';
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'XXX';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';

    # The following is valid but would only be necessary if the
    # anonymous user do NOT have permission to read from the LDAP tree

    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'XXX';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXX';

    # CustomerUser
    # (customer user database backend and settings)

    $Self->{CustomerUser} = {
    Name => 'Datenbank',
    Module => 'Kernel::System::CustomerUser::DB',
    Params => { Table => 'customer_user',
    # to use an external database
    # DSN => 'DBI:odbc:yourdsn',
    # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
    # User => '', Password => '',
    },
    # customer uniq id
    CustomerKey => 'login',
    CustomerID => 'customer_id',
    CustomerValid => 'valid_id',
    CustomerUserListFields => ['first_name', 'last_name', 'email'],
    # CustomerUserListFields => ['login', 'first_name', 'last_name',
'customer_id', 'email'],
    CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['email'],
    CustomerUserNameFields => ['salutation', 'first_name', 'last_name'],
    # ReadOnly => 1,
    Map => [
    ## note: Login, Email and CustomerID needed!
    # var, frontend, storage, shown, required, storage-type, http-link
    [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
    [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
    [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
    [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
    [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
    [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
    [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ],
    [ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
    [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
    ],
    };
    # CustomerUser1
    # (customer user ldap backend and settings)
    $Self->{CustomerUser1} = {
    Module => 'Kernel::System::CustomerUser::LDAP',
    Params => {
    # ldap host
    Host => 'XXX',
    # ldap base dn
    BaseDN => 'XXX',
    # search scope (one|sub)
    SSCOPE => 'sub',
    # The following is valid but would only be necessary if the
    # anonymous user does NOT have permission to read from the LDAP tree
    UserDN => 'XXX',
    UserPw => 'XXX',
    AlwaysFilter => '',
    SourceCharset => 'utf-8',
    DestCharset => 'iso-8859-1',
    },
    # customer uniq id
    CustomerKey => 'uid',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['uid', 'cn', 'mail'],
    CustomerUserSearchFields => ['uid', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
    # note: Login, Email and CustomerID needed!
    # var, frontend, storage, shown, required, storage-type
    #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
    [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
    [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
    [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ],
    [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
    [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
    [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
    #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
    #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
};

MfG

Flo

[otrs-de] Can't locate object method "new" ...

Florian.Ottillinger＠temic.com