AW: [otrs-de] No article found for TicketID 4400!

14 Mar 2008

      Hallo Sascha, 

solche Eintrage hatten wir nach einem DB Crash, der sich mit einem "mysqlcheck --auto-repair" nicht korregieren ließ.
Lösche den Eintrag direkt auf der DB:

delete from ticket where id = '4400';

Gruß, Christian
...
-----Ursprüngliche Nachricht-----
Von: otrs-de-bounces@otrs.org [mailto:otrs-de-bounces@otrs.org] Im
Auftrag von ml@charliesangels.biz
Gesendet: Freitag, 14. März 2008 09:56
An: otrs-de@otrs.org
Betreff: [otrs-de] No article found for TicketID 4400!
Hallo liebe Liste,
mit unserem OTRS 2.2.4 haben wir zwei kleine Probleme:
1) Die Eskalation funktioniert überhaupt nicht
2) Agenten bekommen Notifies für Nachfragen, obgleich Sie gar nicht
Owner des Tickets sind.
Auf der Suche nach diesen 2 Problemen (BTW; weiss jemand, woran es
liegt und wie man Sie lösen kann ?) bin ich über ein paar Errors im Log
gestolpert:
Mar 14 07:46:30 x32 OTRS-CGI-42[2508]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:46:30 x32 OTRS-CGI-42[2508]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:46:30 x32 OTRS-CGI-42[2508]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:46:30 x32 OTRS-CGI-42[2508]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:47:10 x32 OTRS-CGI-42[2516]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:47:10 x32 OTRS-CGI-42[2516]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:47:10 x32 OTRS-CGI-42[2516]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:47:10 x32 OTRS-CGI-42[2516]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:48:42 x32 OTRS-CGI-42[2529]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:48:42 x32 OTRS-CGI-42[2529]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:48:42 x32 OTRS-CGI-42[2529]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:48:42 x32 OTRS-CGI-42[2529]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:49:54 x32 OTRS-CGI-42[2541]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:49:54 x32 OTRS-CGI-42[2541]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:49:54 x32 OTRS-CGI-42[2541]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:49:54 x32 OTRS-CGI-42[2541]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:51:01 x32 OTRS-CGI-42[2639]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:51:01 x32 OTRS-CGI-42[2639]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:51:01 x32 OTRS-CGI-42[2639]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:51:01 x32 OTRS-CGI-42[2639]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:51:51 x32 OTRS-CGI-42[2647]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:51:51 x32 OTRS-CGI-42[2647]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:51:51 x32 OTRS-CGI-42[2647]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:51:51 x32 OTRS-CGI-42[2647]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:52:11 x32 OTRS-CGI-42[2651]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:52:11 x32 OTRS-CGI-42[2651]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:52:11 x32 OTRS-CGI-42[2651]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:52:11 x32 OTRS-CGI-42[2651]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:52:19 x32 OTRS-CGI-42[2653]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:52:19 x32 OTRS-CGI-42[2653]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:52:19 x32 OTRS-CGI-42[2653]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:52:19 x32 OTRS-CGI-42[2653]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:52:27 x32 OTRS-CGI-42[2657]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:52:27 x32 OTRS-CGI-42[2657]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:52:27 x32 OTRS-CGI-42[2657]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:52:27 x32 OTRS-CGI-42[2657]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:54:29 x32 OTRS-CGI-42[2671]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:54:29 x32 OTRS-CGI-42[2671]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:54:29 x32 OTRS-CGI-42[2671]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:54:29 x32 OTRS-CGI-42[2671]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 07:54:41 x32 OTRS-CGI-42[2678]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 07:54:41 x32 OTRS-CGI-42[2678]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 07:54:41 x32 OTRS-CGI-42[2678]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 07:54:41 x32 OTRS-CGI-42[2678]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 08:03:08 x32 OTRS-CGI-42[2924]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 08:03:08 x32 OTRS-CGI-42[2924]:
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need
ArticleID!
Mar 14 08:03:08 x32 OTRS-CGI-42[2924]:
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need
ArticleID!
Mar 14 08:03:08 x32 OTRS-CGI-42[2924]:
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need
QueueID!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:
[Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or
UserID!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:
[Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need
Priority or PriorityID!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:
[Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or
LockID!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:
[Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:
[Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:
[Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]:
Need TicketID!
Mar 14 08:04:51 x32 OTRS-CGI-42[2949]:
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li
ne:1010]: No article found for TicketID 4400!
Mar 14 08:04:51 x32 OTRS-CGI-42[2949]:
[Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:
[Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or
UserID!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:
[Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need
Priority or PriorityID!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:
[Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or
LockID!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:
[Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:
[Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:
[Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]:
Need TicketID!
Weiss jemand, was OTRS mir damit sagen will ?
Ticket 4400 gibt es bei uns nicht.
Unsere Tickets beginnen alle mit 42 (Die Antwort auf alle Fragen....).
Viele Grüße
Sascha
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AW: [otrs-de] No article found for TicketID 4400!

Pirthauer, Christian