Hallo,
Mit diesen Settings funktioniert das ohne Fehlermeldungen,
Allerdings werden die User auch nicht in der Tabelle gespeichert.
Und beim CustomerLogin werden noch falsche Zeichen für Umlaute angezeigt.
Meine Config macht folgendes:
Bei Agent und Kunde: Suche zuerst in der OTRS DB dann in LDAP
OTRS 2.3.4 (linux, mysql, utf8)
ITSM 1.2.3
Active Directory Windows 2003
$Self->{'DefaultCharset'} = 'utf-8';
#---------------------------------------------------- #
# Auth against Customer DB
# ---------------------------------------------------- #
$Self->{'AuthModule1'} = 'Kernel::System::Auth::DB';
# ========================================================= #
# LDAP Settings for user authentication
# ========================================================= #
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'aohdc03.asamer.holding.ah';
$Self->{'AuthModule::LDAP::BaseDN'} = 'DC=asamer,DC=holding,DC=ah';
$Self->{'AuthModule::LDAP::UID'} = 'uid';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=otrs,OU=ServicesAccounts,DC=asamer,DC=holding,DC=ah';
$Self->{'AuthModule::LDAP::SearchUserPw'} = ;
$Self->{'AuthModule::LDAP::AlwaysFilter'} = '(objectclass=user)'; # <--
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120, #--> activate LDAP 120,
async => 0,
version => 3,
};
$Self->{UserSyncLDAPGroups} = ['user',];
# ==================================================== #
# ---- LDAP/DB Customer Configuration settings ------ #
# ==================================================== #
# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
Table => 'customer_user',
},
# customer uniq id
CustomerKey => 'login',
# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => [ 'salutation', 'first_name', 'last_name' ],
#CustomerUserEmailUniqCheck => 1,##
# show now own tickets in customer panel, CompanyTickets
#CustomerUserExcludePrimaryCustomerID => 0,
# generate auto logins
#AutoLoginCreation => 0,
# generate auto login prefix
#AutoLoginCreationPrefix => 'auto',
# admin can change customer preferences
#AdminSetPreferences => 1,
# use customer company support (reference to company, See CustomerCompany settings)
#CustomerCompanySupport => 1,
# cache time to life in sec. - cache any database queris
#CacheTTL => 0,
# just a read only source
RealdOnly => 1,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
# [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ],
# [ 'UserPassword', 'Password', 'pw', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'phone', 1, 0,'var', '', 0 ],
[ 'UserMobile', 'Mobile', 'mobile', 1, 0,'var', '', 0 ],
# [ 'UserEmail', 'Email', 'email',1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
# [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
# [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ],
],
};
# ===================================================
# LDAP Customer User Authentication [WF]
# ===================================================
$Self->{CustomerUser1} = {
Name => 'Active Directory