was man, nebenbei bemerkt, nach erweiterung von

> otrs eskalation email
auf

> otrs eskalation email groups

auch finden kann.

;-)))

Li





Reto Müller <reto_mueller@gmx.ch>
Sent by: otrs-de-bounces@otrs.org

11.03.2010 16:33
Please respond to
"User questions and discussions about OTRS.org in German"        <otrs-de@otrs.org>
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Re: [otrs-de] Bei Eskalation Mail an Chef





Ich denke, das sollte mit einem GenericAgent möglich sein.

Gruss
Reto

Am 11.03.10 14:07, schrieb Salmen, Timo:
> Ich habe bisher über Suchmaschinen nur etwas gefunden, wie man eine Queue informiert. Ich suche aber eine Möglichkeit, Gruppen zu informieren.
>
>
>                  Viele Grüße,
>                  Timo
>
>                  OTRS 2.4.7 unter Windows
>
>
>
>
>
> ________________________________
>
> Von: otrs-de-bounces@otrs.org [mailto:otrs-de-bounces@otrs.org] Im Auftrag von volker.lipper@groupm.com
> Gesendet: Donnerstag, 11. März 2010 13:43
> An: User questions and discussions about OTRS.org in German
> Betreff: Re: [otrs-de] Bei Eskalation Mail an Chef
>
>
>
> Moin auch,
>
> auch nicht sooo schwer.
> Google/Yahoo/Bing,
>
> otrs eskalation email
>
> viel Spass beim Lesen.
>
> Li
>
>
>
>
> "Salmen, Timo"<Timo.Salmen@pkv.de>
> Sent by: otrs-de-bounces@otrs.org
>
> 11.03.2010 12:53
> Please respond to
> "User questions and discussions about OTRS.org in German"<otrs-de@otrs.org>
>
>
> To
>                  "OTRS Request ML (otrs-de@otrs.org)"<otrs-de@otrs.org>
> cc
>                  
> Subject
>                  [otrs-de] Bei Eskalation Mail an Chef
>
>                  
>
>
>
>
> Hallo Forum,
> ich möchte gerne einstellen, dass Tickets, die nach 72 Stunden noch offen und/oder neu sind eskalieren. Zusätzlich sollen dann auch die Benutzer der Gruppe "Chefs" per E-Mail über das eskalierte Ticket informiert werden.
> Wie kann ich sowas erreichen?
>
>
>
>                  Viele Grüße,
>                  Timo
>
>                  OTRS 2.4.7 unter Windows
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