Hi,

OTRS 3.1.2

Suse Linux 10 SP1

Updated from 3.0.11 to 3.1.2

If I execute

rcotrs start

in the shell, an error is reported:

Checking OTRS Scheduler Service...  Error!

     This can happen if your database is not configured yet.

If I execute

/opt/otrs/bin/otrs.Scheduler.pl -a start

and then do a

rcotrs start

then the error no longer occurs. Does anyone have an idea where I might look in order to resolve this problem. My knowledge of Linux is not that good. Any help is greatly appreciated.

Here the shell log:

support:~ # rcotrs stop

Shutting down OTRS

Disable /opt/otrs/bin/otrs.PostMaster.pl ... done.

Shutting down cronjobs ... done.

Shutting down OTRS scheduler ...

done.

                                                                     done

support:~ # rcotrs start

Starting OTRS

Checking Apache ... done.

Checking database connection... (Trying to connect to database

DSN: DBI:mysql:database=otrs;host=localhost;

DatabaseUser: otrs

It looks Ok!).

Checking OTRS Scheduler Service...  Error!

  This can happen if your database is not configured yet.

support:~ # /opt/otrs/bin/otrs.Scheduler.pl -a start

support:~ # rcotrs start

Starting OTRS

Checking Apache ... done.

Checking database connection... (Trying to connect to database

DSN: DBI:mysql:database=otrs;host=localhost;

DatabaseUser: otrs

It looks Ok!).

Checking OTRS Scheduler Service...  done.

Enable /opt/otrs/bin/otrs.PostMaster.pl ... done.

Checking otrs spool dir...  done.

Creating cronjobs (source /opt/otrs/var/cron/*) ... done.

  -->> http://support.onlinetravel.ch/otrs/index.pl <<--

                                                                     done

Regards

Rudolf Bargholz