Hallo, ich habe ein eigens CustomerUser Backend an OTRS 2.2.2 angebunden. --- snip --- $Self->{CustomerUser1} = { Name => 'Kunden DB 1', Module => 'Kernel::System::CustomerUser::DB', Params => { DSN => 'DBI:mysql:database=customer;host=localhost', User => 'otrs', Password => '*****************', Table => 'customer', }, # customer uniq id CustomerKey => 'id', # customer # CustomerID => 'customer_id', CustomerValid => 'state_id', CustomerUserListFields => ['customer_id', 'id', 'firstname', 'surname', 'email'], CustomerUserSearchFields => ['id', 'firstname', 'surname', 'email'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => ['title', 'firstname', 'surname', 'email'], CustomerUserEmailUniqCheck => 0, # # show now own tickets in customer panel, CompanyTickets # CustomerUserExcludePrimaryCustomerID => 0, # # generate auto logins # AutoLoginCreation => 0, # AutoLoginCreationPrefix => 'auto', # admin can change customer preferences AdminSetPreferences => 0, # just a read only source ReadOnly => 1, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserLogin', 'Username', 'id', 1, 1, 'var', '', 1 ], [ 'UserPassword', 'Password', 'pass', 0, 1, 'var', '', 1 ], [ 'UserSalutation', 'Salutation', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'firstname', 1, 1, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'surname', 1, 1, 'var', '', 1 ], # [ 'Company', 'Company', 'company', 1, 1, 'var', '', 1 ], # [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'email', 1, 1, 'var','$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ], [ 'UserCustomerID', 'CustomerID', 'customer_id', 1, 1, 'var', '', 1 ], # [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], # [ 'UserComment', 'Comment', 'info', 1, 0, 'var', '', 1 ], [ 'ValidID', 'Valid', 'state_id', 0, 1, 'int', '', 1 ], ], # default selections Selections => { UserSalutation => { 'Mr.' => 'Herr', 'Mrs.' => 'Frau', }, }, }; --- snap --- Dazu habe ich jetzt einmal ein paar fragen: 1. Wo werden welche Informationen aus der Map angezeigt? 2. Welche Vaiablen kann ich alle Mappen? Nur die im Beispiel aufgeführt sind? 3. Welche Salutations gibt es? 4. Was hat es mit der UserEmail 'http-link' Definition auf sich? 5. Welche Auswirkungen haben die 'shown' Optionen 0,1,2? Viele Grüße Bastian