Hi Christian, hier die Einstellungen, die ich in meiner Config.pm gemacht habe. Wollte sie Anfangs bereits mitschicken aber unser Mailserver wollte sie aufgrund eines "angeblich" falschen Encodings nicht durchlassen ... hoffe es funktioniert jetzt! $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '172.24.16.27'; $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=in,ou=eu,ou=au,o=cag'; $Self->{'AuthModule::LDAP::UID'} = 'uid'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=Florian Ottillinger,ou=in,ou=eu,ou=au,o=cag'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXX'; # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = '172.24.16.27'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=in,ou=eu,ou=au,o=cag'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=Florian Ottillinger,ou=in,ou=eu,ou=au,o=cag'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXX'; # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => 'Datenbank', Module => 'Kernel::System::CustomerUser::DB', Params => { Table => 'customer_user', # to use an external database # DSN => 'DBI:odbc:yourdsn', # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', # User => '', Password => '', }, # customer uniq id CustomerKey => 'login', CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => ['first_name', 'last_name', 'email'], # CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'], CustomerUserSearchFields => ['login', 'last_name', 'customer_id'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => ['salutation', 'first_name', 'last_name'], # ReadOnly => 1, Map => [ ## note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type, http-link [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ], [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ], [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ], [ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ], ], }; # CustomerUser1 # (customer user ldap backend and settings) $Self->{CustomerUser1} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => '172.24.16.27', # ldap base dn BaseDN => 'ou=in,ou=eu,ou=au,o=cag', # search scope (one|sub) SSCOPE => 'sub', # The following is valid but would only be necessary if the # anonymous user does NOT have permission to read from the LDAP tree UserDN => 'cn=Florian Ottillinger,ou=in,ou=eu,ou=au,o=cag', UserPw => 'XXX', AlwaysFilter => '', SourceCharset => 'utf-8', DestCharset => 'iso-8859-1', }, # customer uniq id CustomerKey => 'uid', # customer # CustomerID => 'mail', CustomerUserListFields => ['uid', 'cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; Danke schon mal MfG Flo |---------+-------------------------------> | | Christian | | | Schoepplein | | | | | | Gesendet von: | | | otrs-de-bounces@otrs| | | .org | | | | | | | | | 17.05.2005 15:37 | | | Bitte antworten an | | | "User questions and | | | discussions about | | | OTRS in German." | | | | |---------+------------------------------->

---------------------------------------------------------------------------------------------------------------------------------------------| | | | An: "User questions and discussions about OTRS in German." | | Kopie: (Blindkopie: Florian Ottillinger/in/eu/au/cag) | | Thema: Re: [otrs-de] Can't locate object method new ... | ---------------------------------------------------------------------------------------------------------------------------------------------|

Hi Flo! On Di, Mai 17, 2005 at 01:54:55 +0200, Florian.Ottillinger@temic.com wrote:

habe folgendes Problem:

Bekomme immer die untenstehende Fehlermeldung beim Zugriff auf die OTRS Homepage (...otrs/index.pl). Ich möchte sämtliche Kundendaten über LDAP von einem Lotus Domino Server auslesen.

Fehlermeldung:

Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 53

Bin zwar kein Experte für LDAP, aber schick mal bitte die ausschnitte aus der Config.pm, wie du sie für die Anbindung der Customer-DB da eingetragen hast.

Flo

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