Delete über Generic Agent klappt nicht
Hallo, ich benutzte folgenden Code: 'delete' => { # get all tickets with this properties Queue => 'Delete', # new ticket properties (no option is required, use just the options # witch should be changed!) New => { # DELETE! Delete => 1, }, }, Aber er löscht nichts ?? Was ist da falsch die Queue heißt delete. Und alle Tickets die darin sind, sind bereits geschlossen. Danke + Gruß Benjamin
On Friday, January 23, 2004 5:47 PM
Benjamin.Zoeller@salt-solutions.de
'delete' => { # get all tickets with this properties Queue => 'Delete', # new ticket properties (no option is required, use just the options # witch should be changed!) New => { # DELETE! Delete => 1, }, },
Was ist da falsch die Queue heißt delete. Und alle Tickets die darin sind, sind bereits geschlossen.
'delete' => { Queue => 'delete', States => ['closed successful', 'closed unsuccessful'], Locks => ['unlock'], New => { Delete => 1, }, }, hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Benjamin.Zoeller＠salt-solutions.de -
Robert Kehl