Hallo alleseits,

ich habe gerade mal versucht unser OTRS 1.3.2 auf 2.1.0 upzudaten - allerdings habe ich mit 2 Probleme zu kämpfen.

1) Mailzustellung schlägt fehl Command output: DBD::mysql::db do failed: Unknown column 'responsible_user_id' in 'field list' at /opt/otrs-2.1.0/Kernel/System/DB.pm line 378. ERROR: OTRS-PM-10 Perl: 5.8.3 OS: linux Time: Wed Aug 30 14:12:41 2006 Message: Unknown column 'responsible_user_id' in 'field list', SQL: 'INSERT INTO ticket (tn, title, create_time_unix, queue_id, ticket_lock_id, user_id, responsible_user_id, group_id, ticket_priority_id, ticket_state_id, ticket_answered, escalation_start_time, timeout, valid_id, create_time, create_by, change_time, change_by) VALUES ('2006083010000061', 'Test - 30.08.2006 - #05', 1156939961, 2, 1, 1, 1, 1, 2, 1, 0, 1156939961, 0, 1, current_timestamp, 1, current_timestamp, 1)' Traceback (24342): Module: Kernel::System::Ticket::TicketCreate (v1.217) Line: 398 Module: Kernel::System::PostMaster::NewTicket::Run (v1.55) Line: 162 Mod

2) Frontend "geht nicht" Ein Versuch Queues anzuzeigen schlägt mir folgender Fehlermeldung fehl: Software error:

Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1282.

Irgendeine Idee woran es in beiden Fällen liegen könnte ?

Anbei meine Config.pm.

Viele Grüße Sascha

# DatabaseHost # (The database host.) $Self->{'DatabaseHost'} = 'localhost'; # Database # (The database name.) $Self->{'Database'} = 'meinedatenbdank'; # DatabaseUser # (The database user.) $Self->{'DatabaseUser'} = 'otrs'; # DatabasePw # (The password of database user. You also can use bin/CryptPassword.pl # for crypted passwords.) $Self->{'DatabasePw'} = 'meinpasswort'; # DatabaseDSN # (The database DSN for MySQL ==> more: "man DBD::mysql") $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

#------------------------------------------------------# # Prio auf 4 Normal für neue Tickets 11.01.2005 /sk # #------------------------------------------------------#

$Self->{PostmasterDefaultPriority} = '4 Normal'; $Self->{Ticket::Frontend::EmailPriorit} = '4 Normal'; $Self->{Ticket::Frontend::PhonePriority} = '4 Normal'; $Self->{Ticket::Frontend::PhonePriority} = '4 Normal'; $Self->{CustomerDefaultPriority} = '4 Normal';

#------------------------------------------------------# # Einträge für responses hinzu 23.02.2005 /sk # #------------------------------------------------------#

$Self->{'Module::Permission'}->{'AdminResponse'} = 'responses';

# ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{Home} = '/opt/otrs';

# **************************************************** # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # **************************************************** # # $Self->{SessionUseCookie} = 0; # $Self->{CheckMXRecord} = 0;

# **************************************************** #