CustomerTicketMessage und Ajax

27 Jun 2007

      Hallo,

ich habe die CustomerTicketMessage angepasst um eine Validierung  
vornehmen zu können.

meine CustomerTicketMessage.dtl

sack is not defined
[Break on this error] var ajax = new sack();
customer.pl (line 138)
1<!-- -->
2<!-- OTRS: Copyright 2001-2006, OTRS Project. This Software is under  
the GPL. -->
3<!-- Web: http://otrs.org/ - Lists: http://lists.otrs.org/ -->
4<!-- GNU Public License: http://www.gnu.org/licenses/gpl.txt -->
5<!-- -->
6
7
8
9
10<html>
11<head>
12
13 <title>OTRS :: Ticket :: Neues Ticket</title>
14
15<style type="text/css">
16<!--
17body {  
color:black;background-color:#ffffff;font-size:11pt;font-family:Geneva,Helvetica,Arial,Helvetica,sans-serif;  
}
18a { color:#557799; }
19a:hover { color:#002244;text-decoration:none; }
20pre { font-size:12px;font-family:Courier,monospace,fixed; }
21td,th {  
font-size:12px;font-family:Geneva,Helvetica,Arial,Helvetica,sans-serif;  
}
22.header {  
color:#efefef;font-weight:bold;font-size:16px;font-family:Geneva,Helvetica,Arial,sans-serif;  
}
23a.headeritem { color:#efefef;text-decoration:none; }
24a.headeritem:hover { color:#dedede;text-decoration:underline; }
25.nav { color:#000000;background-color:#ffffff;font-size:10px; }
26a.navitem { color:#557799;font-size:11px; }
27a.navitem:hover { color:#002244;font-size:11px; }
28.navbar {  
color:#000000;font-size:12px;font-weight:normal;font-family:Geneva,Helvetica,Arial,sans-serif;  
}
29a.navitem { color:#557799;font-size:11px; }
30a.navitem:hover { color:#002244;font-size:11px; }
31.menu {  
color:#000000;background-color:#eeeeee;font-size:12px;vertical-align:top;  
}
32a.menuitem { color:#557799;font-size:12px; }
33a.menuitem:hover { color:#002244;font-size:12px; }
34.footer {  
color:#efefef;font-weight:bold;font-size:10px;font-family:Geneva,Helvetica,Arial,sans-serif;  
}
35a.footeritem { color:#efefef; }
36.small { font-size:10px;font-family:Geneva,Helvetica,Arial,sans-serif; }
37a.small {  
color:#111111;text-decoration:none;font-family:Geneva,Helvetica,Arial,sans-serif;font-size:10px;  
}
38form {margin:0px;}
39input  
{font-family:Geneva,Helvetica,Arial,Helvetica,sans-serif;font-size:12px;}
40.button {color:black;background-color:#dddddd;border-bottom:thin  
solid #222244;border-right:thin solid #222244;border-top:thin solid  
#bbbbbb;border-left:thin solid  
#bbbbbb;font-size:12px;font-family:Verdana,Helvetica,sans-serif;font-weight:normal;}
41.mainhead {  
color:#000000;background-color:#cccccc;font-size:13px;font-family:Geneva,Helvetica,Arial,sans-serif;font-weight:bold;vertical-align:top;  
}
42.mainbody {  
color:#000000;background-color:#ffffff;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;vertical-align:top;  
}
43.mainkey {  
color:#000000;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;font-weight:bold;vertical-align:top;  
}
44.mainvalue {  
color:#000000;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;vertical-align:top;  
}
45.contenthead {  
color:#000000;background-color:#dedede;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;font-weight:bold;vertical-align:top;  
}
46.contentbody {  
color:#000000;background-color:#eeeeee;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;vertical-align:top;  
}
47.contentfooter {  
color:#000000;background-color:#dedede;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;font-weight:normal;vertical-align:top;text-align:right;  
}
48.contentkey {  
color:#000000;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;font-weight:normal;vertical-align:top;  
}
49.contentvalue {  
color:#000000;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;vertical-align:top;  
}
50.searchactive {  
color:#000000;background-color:#ffffff;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;vertical-align:top;  
}
51.searchpassive {  
color:#000000;background-color:#eeeeee;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;vertical-align:top;  
}
52.singleboxhead {  
color:#000000;background-color:#eeeeee;font-size:13px;font-family:Geneva,Helvetica,Arial,sans-serif;font-weight:bold;vertical-align:top;  
}
53.singleboxbody {  
color:#000000;background-color:#ffffff;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;vertical-align:top;  
}
54.singleboxkey {  
color:#000000;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;font-weight:normal;vertical-align:top;  
}
55.singleboxvalue {  
color:#000000;font-size:12px;font-family:Geneva,Helvetica,Arial,sans-serif;vertical-align:top;  
}
56-->
57</style>
58</head>
59
60<a name="top"></a>
61<body>
62
63<!-- start CI layout -->
64<table border="0" width="950" cellspacing="0" cellpadding="0">
65 <tr>
66 <td width="950" class="header"> <img border="0"  
src="/otrs-web/images/Standard/zdvheader.jpg" width="950" height="135"  
alt="Logo des ZDV"></td>
67 </tr>
68 <tr>
69 <td colspan="1">
70<!-- end CI layout -->
71
72<!-- end header -->
73<!-- start Notifications -->
74
75<!-- end Notifications -->
76<!-- start NavigationBar -->
77<table order="0" width="100%" cellspacing="0" cellpadding="3">
78 <tr>
79 <td valign="top" align="left" width="70%" class="nav">
80 <table cellspacing="2" cellpadding="2">
81 <tr>
82<!--start Item-->
83 <td valign="top" align="center" class="nav">
84 <div title="Abmelden"><a href="/otrs/customer.pl?Action=Logout"  
accesskey="l" onmouseover="window.status='Abmelden'; return true;"  
onmouseout="window.status='';" class="navitem"><img border="0"  
src="/otrs-web/images/Standard/exit.png"  
alt="Abmelden"><br>Abmelden</a></div>
85 </td>
86<!--stop Item --><!--start Item-->
87 <td valign="top" align="center" class="nav">
88 <div title="Neues Ticket erstellen"><a  
href="/otrs/customer.pl?Action=CustomerTicketMessage" accesskey="n"  
onmouseover="window.status='Neues Ticket'; return true;"  
onmouseout="window.status='';" class="navitem"><img border="0"  
src="/otrs-web/images/Standard/new.png" alt="Neues Ticket"><br>Neues  
Ticket</a></div>
89 </td>
90<!--stop Item --><!--start Item-->
91 <td valign="top" align="center" class="nav">
92 <div title="Meine Tickets"><a  
href="/otrs/customer.pl?Action=CustomerTicketOverView&Type=MyTickets"  
accesskey="m" onmouseover="window.status='Meine Tickets'; return  
true;" onmouseout="window.status='';" class="navitem"><img border="0"  
src="/otrs-web/images/Standard/ticket.png" alt="Meine  
Tickets"><br>Meine Tickets</a></div>
93 </td>
94<!--stop Item --><!--start Item-->
95 <td valign="top" align="center" class="nav">
96 <div title="Firmen Ticket"><a  
href="/otrs/customer.pl?Action=CustomerTicketOverView&Type=CompanyTickets"  
accesskey="c" onmouseover="window.status='Firmen Ticket'; return  
true;" onmouseout="window.status='';" class="navitem"><img border="0"  
src="/otrs-web/images/Standard/tickets.png" alt="Firmen  
Ticket"><br>Firmen Ticket</a></div>
97 </td>
98<!--stop Item --><!--start Item-->
99 <td valign="top" align="center" class="nav">
100 <div title="Suche"><a  
href="/otrs/customer.pl?Action=CustomerTicketSearch" accesskey="s"  
onmouseover="window.status='Suche'; return true;"  
onmouseout="window.status='';" class="navitem"><img border="0"  
src="/otrs-web/images/Standard/search.png"  
alt="Suche"><br>Suche</a></div>
101 </td>
102<!--stop Item --><!--start Item-->
103 <td valign="top" align="center" class="nav">
104 <div title="Einstellungen"><a  
href="/otrs/customer.pl?Action=CustomerPreferences" accesskey="p"  
onmouseover="window.status='Einstellungen'; return true;"  
onmouseout="window.status='';" class="navitem"><img border="0"  
src="/otrs-web/images/Standard/prefer.png"  
alt="Einstellungen"><br>Einstellungen</a></div>
105 </td>
106<!--stop Item -->
107 </tr>
108 </table>
109 </td>
110 <td valign="top" align="right" width="30%" class="nav">
111 Willkommen Vorname Nachname (vorname@zdv.uni-tuebingen.de)<br>
112 20.06.2007 14:38:19
113 </td>
114 </tr>
115</table>
116<!-- end NavigationBar -->
117<!-- start form -->
118<script type="text/javascript" src="ajax.js"></script>
119<script language="JavaScript" type="text/javascript">
120
121<!--
122function submit_compose()
123{
124 if (document.compose.Subject.value == "") {
125 alert('Eine Nachricht sollte einen Betreff haben!');
126 document.compose.Subject.focus();
127 return false;
128 }
129 else if (document.compose.Body.value == "") {
130 alert('Eine Nachricht sollte einen Body haben!');
131 document.compose.Body.focus();
132 return false;
133 }
134 else {
135 return true;
136 }
137}
138 var ajax = new sack();
139 var currentClientID=false;
140 function getClientData()
141 {
142 var clientId =  
document.getElementByName('TicketFreeText1').value.replace(/[^0-9]/g,'');
143 if(clientId.length==4 && clientId!=currentClientID){
144 currentClientID = clientId
145 ajax.requestFile = 'getClient.php?getClientId='+clientId; //  
Specifying which file to get
146 ajax.onCompletion = showClientData; // Specify function that will  
be executed after file has been found
147 ajax.runAJAX(); // Execute AJAX function
148 }
149
150 }
151
152 function showClientData()
153 {
154 var formObj = document.forms['compose'];
155 eval(ajax.response);
156 }
157
158
159 function initFormEvents()
160 {
161 document.getElementByName('TicketFreeText1').onblur = getClientData;
162 document.getElementByName('TicketFreeText1').focus();
163 }
164
165
166 window.onload = initFormEvents;
167//-->
168</script>
169
170<table border="0" width="100%" cellspacing="0" cellpadding="3" cols="1">
171 <tr>
172 <td class="mainhead">
173 Neues Ticket
174 </td>
175 </tr>
176 <tr>
177 <td class="mainbody">
178
179 <br>
180
181 <table border="0" width="680" align="center" cellspacing="0"  
cellpadding="4">
182 <tr>
183 <td colspan="2" class="contenthead">Optionen</td>
184 </tr>
185 <tr>
186 <td class="contentbody">
187
188 <form action="/otrs/customer.pl" method="post" name="compose"  
enctype="multipart/form-data">
189 <input type="hidden" name="Action" value="CustomerTicketMessage">
190 <input type="hidden" name="Subaction" value="StoreNew">
191 <input type="hidden" name="FormID" value="1182343099.4698812.83938827">
192 <table border="0">
193 <tr>
194 <td width="15%" class="contentkey">An:</td>
195 <td width="85%" class="contentvalue"><select name="Dest" >
196<option value="3||Junk">Junk</option>
197<option value="4||Misc">Misc</option>
198<option value="1||Postmaster">Postmaster</option>
199<option value="2||Raw">Raw</option>
200</select>
201</td>
202 </tr>
203 <tr>
204 <td class="contentkey">Betreff:</td>
205 <td class="contentvalue"><input type="text" name="Subject"  
value="" size="70"><font color="red" size="-2"></font></td>
206 </tr>
207 <tr>
208 <td class="contentkey">Text:</td>
209 <td class="contentvalue"><textarea name="Body" rows="15" cols="70"  
wrap="hard"></textarea><font color="red" size="-2"></font>
210 </td>
211 </tr>
212 <tr>
213 <td class="contentkey">Anlage:</td>
214 <td class="contentvalue">
215 <table cellspacing="0" cellpadding="0" width="400">
216
217 <tr>
218 <td colspan="2"><input name="file_upload" type="file" size="40"  
class="fixed"></td>
219 <td align="right"><input class="button" type="submit"  
name="AttachmentUpload" value="Anhängen"><a name="attachment"></td>
220 </tr>
221 </table>
222 </td>
223 </tr>
224<!--start Priority-->
225 <tr>
226 <td class="contentkey">Priorität:</td>
227 <td class="contentvalue"> <select name="PriorityID" >
228 <option value="1">1 sehr niedrig</option>
229 <option value="2">2 niedrig</option>
230 <option selected value="3">3 normal</option>
231 <option value="4">4 hoch</option>
232 <option value="5">5 sehr hoch</option>
233</select>
234</td>
235 </tr>
236<!--stop Priority -->
237<!--start FreeText-->
238 <tr>
239
240 <td class="contentkey">Seriennummer<input type="hidden"  
name="TicketFreeKey1" value="Seriennummer">:</td>
241 <td class="contentvalue"><input type="text" name="TicketFreeText1"  
value="" size="30"><font color="red" size="-2"></font></td>
242 </tr>
243<!--stop FreeText --><!--start FreeText-->
244 <tr>
245
246 <td class="contentkey">InventarNr<input type="hidden"  
name="TicketFreeKey2" value="InventarNr">:</td>
247 <td class="contentvalue"><input type="text" name="TicketFreeText2"  
value="" size="30"><font color="red" size="-2"></font></td>
248 </tr>
249<!--stop FreeText --><!--start FreeText-->
250 <tr>
251
252 <td class="contentkey">IP-Adresse<input type="hidden"  
name="TicketFreeKey3" value="IP-Adresse">:</td>
253 <td class="contentvalue"><input type="text" name="TicketFreeText3"  
value="" size="30"><font color="red" size="-2"></font></td>
254 </tr>
255<!--stop FreeText --><!--start FreeText-->
256 <tr>
257
258 <td class="contentkey">Hostname<input type="hidden"  
name="TicketFreeKey4" value="Hostname">:</td>
259 <td class="contentvalue"><input type="text" name="TicketFreeText4"  
value="" size="30"><font color="red" size="-2"></font></td>
260 </tr>
261<!--stop FreeText --><!--start FreeText-->
262 <tr>
263
264 <td class="contentkey">BetreutBis<input type="hidden"  
name="TicketFreeKey5" value="BetreutBis">:</td>
265 <td class="contentvalue"><input type="text" name="TicketFreeText5"  
value="" size="30"><font color="red" size="-2"></font></td>
266 </tr>
267<!--stop FreeText -->
268
269 </table>
270
271 </td>
272 </tr>
273 <tr>
274 <td class="contentfooter">
275 <input class="button" accesskey="g" type="submit"  
value="Übermitteln" onclick="return submit_compose();">
276 </td>
277 </tr>
278 </table>
279
280 </form>
281
282 <br>
283
284 </td>
285 </tr>
286</table>
287<!-- end form -->
288<!-- start CI layout -->
289</td>
290</tr>
291<tr>
292<td width="950" class="footer"> <img border="0"  
src="/otrs-web/images/Standard/zdvfooter.jpg" width="950" height="30"  
alt="Footer des ZDV"></td>
293<td class="footer"></td>
294</tr>
295</table>
296<!-- end CI layout -->
297
298<!-- start footer -->
299<a name="end"></a>
300
301<table border="0" width="800" cellspacing="0" cellpadding="3">
302<tr>
303<td align="right" class="small">Powered by <a  
href="http://otrs.org/" class="small">OTRS 2.2.0 beta4</a></td>
304</tr>
305</table>
306
307</body>
308</html>
309<!-- end footer -->

und bekomme die Fehlermeldung dass sack nicht definiert ist dabei habe  
ich die ajax.js in das Verzeichnis der dtl-Datei kopiert. Wer kann mir  
helfen

Wo muss denn nun die ajax.js hinkopiert werden????

Ukohfink

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