Hallo Christian, Danke für die Info. Ich habe die Tabelle um ein Feld "phone" ergänzt und die Sektion "CustomerUser Stuff" aus der Defaults.pm in die Config.pm kopiert. Ich bekomme jetzt eine Fehlermeldung: Can't locate object method "new" via package "Kernel::Config" at /usr/share/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 75. Hast Du einen Tip was ich falsch gemacht habe ? Danke Andreas

From: Christian Schoepplein <christian.schoepplein@otrs.de> Reply-To: "User questions and discussions about OTRS.org in German" <otrs-de@otrs.org> To: "User questions and discussions about OTRS.org in German" <otrs-de@otrs.org> Subject: Re: [otrs-de] OTRS 2.0.1 Feld Telefonnummer und Adresse bei Kundenanlage einfügen Date: Tue, 16 Aug 2005 11:44:51 +0200

Hallo Andreas,

On Sun, Aug 14, 2005 at 05:17:31PM +0000, Andreas Wilkens wrote:

...

ich benötige einen Tipp wie ich bei der Anlage eines Kunden (Agent legt Kunde an) zusätzliche Felder für : Strasse, PLZ, Ort, Telefon

Die zusätzlichen Felder für die Kundeninformationen müsstest du in der customer_user Tabelle hinzufügen. Anschließend trägst du sie in deiner Konfiguration im Mapping für das Customer-Backend mit ein. Dazu überträgst du alle Einstellungen dazu aus der Defaults.pm in deine Config.pm und erweiterst sie um deine Änderungen. Such in der defaults.pm mal nach "CustomerUser Stuff", darunter findest du die für dich wichtigen Abschnitte.

...

sowie im Ticket ein optionales Feld "Rückrufnummer" anlegen kann.

Wie genau meinst du das, was stellst du dir da vor?

Ciao, Christian

-- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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_______________________________________________ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? => http://www.otrs.de/

Hier ist sie: # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org> # -- # $Id: Config.pm.dist,v 1.16 2005/05/27 18:12:15 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- # Note: # # -->> OTRS does have a lot of config settings. For more settings # (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator, # LDAP, PostMaster, Session, Preferences, ...) see # Kernel/Config/Defaults.pm and copy your wanted lines into "this" # config file. This file will not be changed on update! # # -- package Kernel::Config; # -- sub Load { my $Self = shift; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # Start of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # ---------------------------------------------------- # # database settings # # ---------------------------------------------------- # # DatabaseHost # (The database host.) $Self->{'DatabaseHost'} = 'localhost'; # Database # (The database name.) $Self->{'Database'} = 'otrs'; # DatabaseUser # (The database user.) $Self->{'DatabaseUser'} = 'otrs'; # DatabasePw # (The password of database user. You also can use bin/CryptPassword.pl # for crypted passwords.) $Self->{'DatabasePw'} = 'xxxxxxxxx'; # DatabaseDSN # (The database DSN for MySQL ==> more: "man DBD::mysql") $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};"; # (The database DSN for PostgrSQL ==> more: "man DBD::Pg") # if you want to use a local socket connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; # if you want to use a tcpip connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};"; # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{Home} = '/usr/share/otrs'; # **************************************************** # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # **************************************************** # # $Self->{SessionUseCookie} = 0; # $Self->{'CheckMXRecord'} = 1; # --------------------------------------------------- # # # # Start of config options!!! # # CustomerUser stuff # # # # --------------------------------------------------- # # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings # DSN => 'DBI:odbc:yourdsn', # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', # User => '', # Password => '', Table => 'customer_user', }, # customer uniq id CustomerKey => 'login', # customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => ['first_name', 'last_name', 'email'], # CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'], CustomerUserSearchFields => ['login', 'last_name', 'customer_id'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => ['salutation', 'first_name', 'last_name'], CustomerUserEmailUniqCheck => 1, # # show now own tickets in customer panel, CompanyTickets # CustomerUserExcludePrimaryCustomerID => 0, # # generate auto logins # AutoLoginCreation => 0, # AutoLoginCreationPrefix => 'auto', # # admin can change customer preferences # AdminSetPreferences => 1, # # just a read only source # ReadOnly => 1, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ], [ 'UserPassword', 'Password', 'pw', 0, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'email', 0, 1, 'var', '', 0 ], # [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ], [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ], # [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ], # default selections Selections => { UserSalutation => { 'Mr.' => 'Mr.', 'Mrs.' => 'Mrs.', }, }, }; # CustomerUser # (customer user ldap backend and settings) # $Self->{CustomerUser} = { # Name => 'LDAP Backend', # Module => 'Kernel::System::CustomerUser::LDAP', # Params => { # # ldap host # Host => 'bay.csuhayward.edu', # # ldap base dn # BaseDN => 'ou=seas,o=csuh', # # search scope (one|sub) # SSCOPE => 'sub', # # The following is valid but would only be necessary if the # # anonymous user does NOT have permission to read from the LDAP tree # UserDN => '', # UserPw => '', # # in case you want to add always one filter to each ldap query, use # # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # AlwaysFilter => '', # # if your frontend is e. g. iso-8859-1 and the charset of your # # ldap server is utf-8, use this options (if not, ignore it) # SourceCharset => 'utf-8', # DestCharset => 'iso-8859-1', # # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # Params => { # port => 389, # timeout => 120, # async => 0, # version => 3, # }, # }, # # customer uniq id # CustomerKey => 'uid', # # customer # # CustomerID => 'mail', # CustomerUserListFields => ['cn', 'mail'], # CustomerUserSearchFields => ['uid', 'cn', 'mail'], # CustomerUserSearchPrefix => '', # CustomerUserSearchSuffix => '*', # CustomerUserSearchListLimit => 250, # CustomerUserPostMasterSearchFields => ['mail'], # CustomerUserNameFields => ['givenname', 'sn'], # # show now own tickets in customer panel, CompanyTickets # CustomerUserExcludePrimaryCustomerID => 0, # # add a ldap filter for valid users (expert setting) ## CustomerUserValidFilter => '(!(description=gesperrt))', # # admin can't change customer preferences # AdminSetPreferences => 0, # Map => [ # # note: Login, Email and CustomerID needed! # # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ], # [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ], # [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ], # [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ], # [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ], # [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], ## [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ], # ], # }; # **************************************************** # # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ $Self->{'SystemID'} = 10; $Self->{'SecureMode'} = 1; $Self->{'Organization'} = 'Companity'; $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; $Self->{'FQDN'} = 'support.companity.com'; $Self->{'DefaultLanguage'} = 'de'; $Self->{'DefaultCharset'} = 'iso-8859-1'; $Self->{'AdminEmail'} = 'support@companity.com'; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } # ---------------------------------------------------- # # needed system stuff (don't edit this) # # ---------------------------------------------------- # use strict; use vars qw(@ISA $VERSION); use Kernel::Config::Defaults; push (@ISA, 'Kernel::Config::Defaults'); $VERSION = '$Revision: 1.16 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # -----------------------------------------------------# 1;

From: Christian Schoepplein <christian.schoepplein@otrs.de> Reply-To: "User questions and discussions about OTRS.org in German" <otrs-de@otrs.org> To: "User questions and discussions about OTRS.org in German" <otrs-de@otrs.org> Subject: Re: [otrs-de] OTRS 2.0.1 Feld Telefonnummer und Adresse bei Kundenanlage einfügen Date: Tue, 16 Aug 2005 14:13:41 +0200

Hi Andreas,

zeig mir bitte deine gesamte Config.pm (ohne DB-Passwort). Ansonsten kann ich nur vermuten...

Ciao, Christian

On Tue, Aug 16, 2005 at 12:06:46PM +0000, Andreas Wilkens wrote:

...

Hallo Christian,

Danke für die Info. Ich habe die Tabelle um ein Feld "phone" ergänzt und die Sektion "CustomerUser Stuff" aus der Defaults.pm in die Config.pm kopiert. Ich bekomme jetzt eine Fehlermeldung:

Can't locate object method "new" via package "Kernel::Config" at /usr/share/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 75.

Hast Du einen Tip was ich falsch gemacht habe ?

Danke Andreas

...

From: Christian Schoepplein <christian.schoepplein@otrs.de> Reply-To: "User questions and discussions about OTRS.org in German" <otrs-de@otrs.org> To: "User questions and discussions about OTRS.org in German" <otrs-de@otrs.org> Subject: Re: [otrs-de] OTRS 2.0.1 Feld Telefonnummer und Adresse bei Kundenanlage einfügen Date: Tue, 16 Aug 2005 11:44:51 +0200

Hallo Andreas,

On Sun, Aug 14, 2005 at 05:17:31PM +0000, Andreas Wilkens wrote:

...

ich benötige einen Tipp wie ich bei der Anlage eines Kunden (Agent legt Kunde an) zusätzliche Felder für : Strasse, PLZ, Ort, Telefon

Die zusätzlichen Felder für die Kundeninformationen müsstest du in der customer_user Tabelle hinzufügen. Anschließend trägst du sie in deiner Konfiguration im Mapping für das Customer-Backend mit ein. Dazu überträgst du alle Einstellungen dazu aus der Defaults.pm in deine Config.pm und erweiterst sie um deine Änderungen. Such in der defaults.pm mal nach "CustomerUser Stuff", darunter findest du die für dich wichtigen Abschnitte.

...

sowie im Ticket ein optionales Feld "Rückrufnummer" anlegen kann.

Wie genau meinst du das, was stellst du dir da vor?

Ciao, Christian

-- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

...

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...

_______________________________________________ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? => http://www.otrs.de/

_______________________________________________ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? => http://www.otrs.de/

-- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

<< signature.asc >>

_______________________________________________ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? => http://www.otrs.de/