Sorry, Selbstgespräch. Hat sich erledigt, ich war ungeduldig. Habe mir eine Customization für den Custom-Zweig gemacht: All- und New-Filter in Kernel/Modules/AgentTicketLockedView.pm angepasst und da eine StateType-Whitelist genommen.

===================== my %Filters = ( All => { Name => 'All', Prio => 1000, Search => { Locks => ['lock'], OwnerIDs => [ $Self->{UserID} ], OrderBy => $OrderBy, SortBy => $SortByS, ### -msc-no locket tickets in index.pl?Action=AgentTicketLockedView "all" filter StateType => [ 'open', 'new', 'pending reminder', 'pending auto' ], UserID => 1, Permission => 'ro', }, }, New => { Name => 'New Article', Prio => 1001, Search => { Locks => ['lock'], OwnerIDs => [ $Self->{UserID} ], ### -msc-no locket tickets in index.pl?Action=AgentTicketLockedView "all" filter StateType => [ 'open', 'new', 'pending reminder', 'pending auto' ], TicketFlag => { Seen => 1, }, TicketFlagUserID => $Self->{UserID}, OrderBy => $OrderBy, SortBy => $SortByS, UserID => 1, Permission => 'ro', }, }, =====================