Hallo Roland, das Thema hatten wir gerade letztens beim kleinen Stammtisch in Berlin angerissen :-) Du machst sicherlich jede Nacht ordnungsgemäß ein Backup Deiner DB? Das Backup "versaut" Dir den table_cache... Einzige Lösung ist m. E. nach dem Backup eine entsprechende Query laufen zu lassen, die den Cache wieder aufs Laufende bringt. -- Mit freundlichen Grüßen, Georg Klimm LOHN24.de GmbH Internetlohnabrechnungen ila Hausanschrift: Jahnstrasse 35 * 12347 Berlin Postanschrift: Postfach 47 06 69 * 12315 Berlin Tel: +49 30 66909200 * Fax: +49 30 6644208 Internet: http://www.lohn24.de AG Berlin-Charlottenburg HRB 92027 Geschäftsführer Hans-Joachim May ----------------ursprüngliche Nachricht----------------- Von: "Roland Arends" [roland.arends@xpointsoftware.de ] An: otrs-de@otrs.org Datum: Thu, 19 Jul 2012 11:09:53 +0000 -------------------------------------------------

Hallo!

In unserem OTRS tritt folgendes Phänomen auf: Der Agent, der sich morgens als erster anmeldet (hier im Beispiel hw) hat wahnsinnig lange Respons-Zeiten. Alle Agents die nach ihm kommen (hier im Beispiel ks), bekommen alle Seiten wesentlich schneller angezeigt. Wie kann ich das für den ersten Agent beschleunigen, ohne es dem Zweiten dabei aufzubürden?

Eckdaten: - Debian Squeeze mit OpenVZ - OTRS 3.0.11 - MySQL 5.1.63-0 liegt auf einem anderen V-Server aber gleicher Host - OTRS nutzt Persistente Verbindungen - Apache 2 mit Perl

Hier noch die Apache-Konfiguration:

ServerName otrs.meine-domain.de ServerAdmin webmaster@meine-domain.de DocumentRoot /opt/otrs/var/httpd/htdocs ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> Order Deny,Allow Allow from All </Directory> </VirtualHost>

Und hier das Performance-Log von heute früh:

Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271 ;FileID=1:ks) Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:ks) Thu Jul 19 10:23:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6823:ks) Thu Jul 19 10:20:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269 ;FileID=1:ks) Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823:ks) Thu Jul 19 10:20:42 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketCustomer&Subaction=Update:ks) Thu Jul 19 10:19:53 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 10:19:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 10:19:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 10:19:16 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketCustomer;TicketID=6823:ks) Thu Jul 19 10:19:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketOwner;TicketID=6823:ks) Thu Jul 19 10:19:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 10:19:12 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269 ;FileID=1:ks) Thu Jul 19 10:19:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823:ks) Thu Jul 19 10:19:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=Search:ks) Thu Jul 19 10:19:02 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Subaction=AddAction:ks) Thu Jul 19 10:19:01 2012 notice OTRS-CGI-10 CustomerUser: 'ThomastenHove' created successfully (3)! Thu Jul 19 10:17:15 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Add:ks) Thu Jul 19 10:17:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=Agent:ks) Thu Jul 19 10:17:00 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser;Subaction=Change;ID=AndreasTenHove;Sea rch=ten%20hove;Nav=Agent:ks) Thu Jul 19 10:16:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Search:ks) Thu Jul 19 10:16:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Nav=Agent:ks) Thu Jul 19 10:16:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 10:16:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271 ;FileID=1:ks) Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823;ArticleID=10271:ks) Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote&Subaction=Store:ks) Thu Jul 19 10:12:32 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6823:ks) Thu Jul 19 09:43:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch;Subaction=Search;Profile=alle_heute;So rtBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw) Thu Jul 19 09:43:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketClose&Subaction=Store:hw) Thu Jul 19 09:43:26 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 09:43:25 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketClose;TicketID=6820:hw) Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265 ;FileID=1:hw) Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820:hw) Thu Jul 19 09:40:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269 ;FileID=1:ks) Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6823:ks) Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks) Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 New Ticket [2012071910000054/[xoil] neuen Dr] created (TicketID=6823,Queue=X-oil,Priority=3 normal,State=abgeschlossen) Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;Save Profile=1;Profile=alle_heute:hw) Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6822:hw) Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 New Ticket [2012071910000045/[xoil] Rechnung] created (TicketID=6822,Queue=X-oil,Priority=3 normal,State=abgeschlossen) Thu Jul 19 09:26:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 09:26:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 09:26:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 09:26:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone:hw) Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=:hw) Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 User: hw authentication ok (REMOTE_ADDR: 78.46.37.120). Thu Jul 19 09:26:32 2012 notice OTRS-CGI-10 SessionID: '10632b61e69adc72a67e4b6e1e7ff3a2b5' is invalid!!! Thu Jul 19 09:21:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) Thu Jul 19 09:21:53 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 09:21:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) Thu Jul 19 09:21:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone:ks) Thu Jul 19 09:13:02 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10267 ;FileID=1:ks) Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6821:ks) Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks) Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 New Ticket [2012071910000036/[xoil] [xo030] ] created (TicketID=6821,Queue=X-oil,Priority=3 normal,State=abgeschlossen) Thu Jul 19 08:59:12 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10266 ;FileID=1:hw) Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820;ArticleID=10266:hw) Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote&Subaction=Store:hw) Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6820:hw) Thu Jul 19 08:58:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265 ;FileID=1:hw) Thu Jul 19 08:58:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820:hw) Thu Jul 19 08:58:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;Save Profile=1;Profile=hw_offen:hw) Thu Jul 19 08:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6820:hw) Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 New Ticket [2012071910000027/[xlvs] Fehlerme] created (TicketID=6820,Queue=X-lvs,Priority=3 normal,State=offen) Thu Jul 19 08:56:58 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:51 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw) Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 3s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:05 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone:ks) Thu Jul 19 08:54:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Search:ks) Thu Jul 19 08:54:24 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Nav=Agent:ks) Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=:ks) Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 User: ks authentication ok (REMOTE_ADDR: 78.46.37.120). Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9297; FileID=1:ks) Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketZoom;TicketID=6155:ks) Thu Jul 19 08:50:28 2012 notice OTRS-CGI-10 Response::Agent: 5s taken (URL:Action=AgentTicketSearch&Subaction=Search:ks) Thu Jul 19 08:50:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentDashboard&Subaction=:ks) Thu Jul 19 08:50:18 2012 notice OTRS-CGI-10 User: ks authentication ok (REMOTE_ADDR: 78.46.37.120). Thu Jul 19 08:31:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketHistory;TicketID=6818:hw) Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 ;FileID=1:hw) Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:hw) Thu Jul 19 08:31:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 ;FileID=1:hw) Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw) Thu Jul 19 08:31:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 08:31:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:31:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:31:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:31:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:31:01 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw) Thu Jul 19 08:30:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:30:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 ;FileID=1:hw) Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw) Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketCustomer&Subaction=Update:hw) Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 8s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 7s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:30:33 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:30:31 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketCustomer;TicketID=6818:hw) Thu Jul 19 08:30:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 ;FileID=1:hw) Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw) Thu Jul 19 08:29:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:49 2012 notice OTRS-CGI-10 Response::Agent: 3s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:37 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw) Thu Jul 19 08:29:09 2012 notice OTRS-CGI-10 Response::Agent: 4s taken (URL:Action=AgentTicketSearch;Subaction=Search;Profile=hw_offen;Sort By=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw) Thu Jul 19 08:29:05 2012 notice OTRS-CGI-10 Response::Agent: 14s taken (URL:Action=AgentTicketClose&Subaction=Store:hw) Thu Jul 19 08:28:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:28:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketClose;TicketID=6818:hw) Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 ;FileID=1:hw) Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw) Thu Jul 19 08:27:24 2012 notice OTRS-CGI-10 Response::Agent: 3s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;Save Profile=1;Profile=hw_offen:hw) Thu Jul 19 08:27:21 2012 notice OTRS-CGI-10 Response::Agent: 10s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) Thu Jul 19 08:00:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6819:hw) Thu Jul 19 08:00:18 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) Thu Jul 19 08:00:17 2012 notice OTRS-CGI-10 New Ticket [2012071910000018/[xoil] Nachtlau] created (TicketID=6819,Queue=X-oil,Priority=3 normal,State=abgeschlossen) Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 4s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 07:58:54 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 07:58:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw)

Wer kann mir helfen?

Grüße Roland

To: otrs-de@otrs.org Cc: harald.wunder@xpointsoftware.de

-- Diese Nachricht wurde auf Viren und andere gefaehrliche Inhalte untersucht.

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