Hallo liebe Liste, mit unserem OTRS 2.2.4 haben wir zwei kleine Probleme: 1) Die Eskalation funktioniert überhaupt nicht 2) Agenten bekommen Notifies für Nachfragen, obgleich Sie gar nicht Owner des Tickets sind. Auf der Suche nach diesen 2 Problemen (BTW; weiss jemand, woran es liegt und wie man Sie lösen kann ?) bin ich über ein paar Errors im Log gestolpert: Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or UserID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need Priority or PriorityID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or LockID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]: Need TicketID! Mar 14 08:04:51 x32 OTRS-CGI-42[2949]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID 4400! Mar 14 08:04:51 x32 OTRS-CGI-42[2949]: [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or UserID! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need Priority or PriorityID! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or LockID! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]: Need TicketID! Weiss jemand, was OTRS mir damit sagen will ? Ticket 4400 gibt es bei uns nicht. Unsere Tickets beginnen alle mit 42 (Die Antwort auf alle Fragen....). Viele Grüße Sascha
Hallo Sascha, solche Eintrage hatten wir nach einem DB Crash, der sich mit einem "mysqlcheck --auto-repair" nicht korregieren ließ. Lösche den Eintrag direkt auf der DB: delete from ticket where id = '4400'; Gruß, Christian
-----Ursprüngliche Nachricht----- Von: otrs-de-bounces@otrs.org [mailto:otrs-de-bounces@otrs.org] Im Auftrag von ml@charliesangels.biz Gesendet: Freitag, 14. März 2008 09:56 An: otrs-de@otrs.org Betreff: [otrs-de] No article found for TicketID 4400!
Hallo liebe Liste,
mit unserem OTRS 2.2.4 haben wir zwei kleine Probleme:
1) Die Eskalation funktioniert überhaupt nicht 2) Agenten bekommen Notifies für Nachfragen, obgleich Sie gar nicht Owner des Tickets sind.
Auf der Suche nach diesen 2 Problemen (BTW; weiss jemand, woran es liegt und wie man Sie lösen kann ?) bin ich über ein paar Errors im Log gestolpert:
Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need ArticleID! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need ArticleID! Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or UserID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need Priority or PriorityID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or LockID! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name! Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: [Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]: Need TicketID! Mar 14 08:04:51 x32 OTRS-CGI-42[2949]: [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li ne:1010]: No article found for TicketID 4400! Mar 14 08:04:51 x32 OTRS-CGI-42[2949]: [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or UserID! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need Priority or PriorityID! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or LockID! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name! Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: [Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]: Need TicketID!
Weiss jemand, was OTRS mir damit sagen will ? Ticket 4400 gibt es bei uns nicht.
Unsere Tickets beginnen alle mit 42 (Die Antwort auf alle Fragen....).
Viele Grüße Sascha
_______________________________________________ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? =http://www.otrs.com/
participants (2)
-
ml＠charliesangels.biz -
Pirthauer, Christian