Hallo,

So muss ich a) weder ein Perl-Spezi sein noch b) mich wirklich in das Framework von OTRS einarbeiten.

Klar wäre es schöner, wenn ich dies direkt in OTRS integrieren könnts, aber so tuts für mich auch. :)

API ist nen gutes Stichwort. In der OTRS 1.3 Doku gabs noch Abschnitte über selbst entwickelte Module. Leider fehlen die nun in der 2.0 Doku. :( @otrs team - ist ein Development Guide geplant ? Jetzt mit der Plugin/Package Schnittstelle währe es echt gut mal ne Einführung in die API zu schreiben ... vielleicht finde ich Sie den auch nur nicht :) Robert

On Tue, 06 Dec 2005 22:29:36 +0100 Stefan Lindecke wrote: Hallo,

Klasse ! Kannst du ein paar Tipps zu einbindung geben ? Evt. Script auch per PN ? Ich baue gerade ein wenig mit Perl rum, um auch meine Print-Sache einzubauen. Da die Textbausteinmoeglichkeit auf alle Faelle sinnvoll ist, koennte man doch beides gleichzeitig integrieren.

Hier meine Änderungen: Verzeichnis: Kernel/Output/HTML/Standard: css.dtl: am Schluss: # Textblock Links... a.textblock { cursor: default; background-color: #ffffff; } a.textblock:hover { cursor: pointer; background-color: #ffff80; } AgentTicketCompose.dtl: Oben ins Javascript: function textblock(myField, myValue) { //IE support if (document.selection) { myField.focus(); sel = document.selection.createRange(); sel.text = myValue; myField.focus(); } //MOZILLA/NETSCAPE support else if (myField.selectionStart || myField.selectionStart == '0') { var startPos = myField.selectionStart; var endPos = myField.selectionEnd; myField.value = myField.value.substring(0, startPos) + myValue + myField.value.substring(endPos, myField.value.length); myField.selectionStart = startPos+myValue.length; myField.selectionEnd= startPos+myValue.length; myField.focus(); } else { myField.value += myValue; myField.focus(); } } in der Mitte etwa: Suchen nach: <pre> $Data{"ResponseFormat"} </textarea> </pre> Ersetzen Durch: <table width="100%" align="center" border="0" cellspacing="0" cellpadding="0"><tr><td width="50%" align="left"> <pre> <textarea name="Body" rows="35" cols="$Config{"Ticket::Frontend::TextAreaEmail"}"> $Data{"ResponseFormat"} </textarea> </pre> </td><td width="50%" align="left" valign="top">$Include{"Textblock"}</td></tr></table> Und dann eine Datei erstellen: Textblock.dtl <a class="textblock" onClick="javascript:textblock(document.compose.Body, 'Text für die Textarea...');">Beschreibung</a> usw... Wenn man nun auf den Link klickt erscheint der Text an der aktuellen Cursor-Position in der Textarea. Es sind allerdings noch 2 Bugs vorhanden: - Wenn die Textarea keinen Fokus hatte, wenn man auf den Link klickt, wird der Text am Ende des Textes eingefügt - Es dürfen keine zulange Text im onClock=""-Block sein. Ich muss mal schaun, dass ich das evt mit Javascript Arrays löse. Die Datei Textblock.dtl kann man dann den Webserver als Owner zuweisen und mit jedem beliebigen Script erstellen. Sonnige Grüsse, Timo Eckert</p> </div> <div class="email-info"> <div class="likeform-wrapper right"> <div class="messagelink pull-right"> <button class="toggle-font btn btn-sm" title="Display in fixed font" data-bs-toggle="tooltip" data-placement="bottom"> <i class="fa fa-font"></i> </button> <a href="/hyperkitty/list/otrs-de@lists.otrs.org/message/QJKB3WQSVVDRIGECM5JBLILDAZSBF5XD/" title="Permalink for this message" data-bs-toggle="tooltip" data-placement="bottom"><i class="fa fa-link"></i></a> </div> <form method="post" class="likeform" action="/hyperkitty/list/otrs-de@lists.otrs.org/message/QJKB3WQSVVDRIGECM5JBLILDAZSBF5XD/vote"> <input type="hidden" name="csrfmiddlewaretoken" value="9Xgn6ZlZFUs0sDfkUvia2WncO9FC15HcR47WmWBvlcCWF839aKKU1MGJeV2niv7T"> <a class="youlike vote disabled" title="You must be logged-in to vote." href="#like" data-vote="1" aria-label="Like thread"> <i class="fa fa-thumbs-o-up"></i> 0 </a> <a class="youdislike vote disabled" title="You must be logged-in to vote." href="#dislike" data-vote="-1" aria-label="Dislike thread"> <i class="fa fa-thumbs-o-down"></i> 0 </a> </form> </div> <!-- Reply link --> <a class="reply reply-mailto" title="Reply" href="#"> <i class="fa fa-reply"></i> Reply </a> <!-- Attachments --> <!-- Reply form --> <div class="reply-form-unauthenticated"> <a class="btn btn-sm btn-primary" href="/accounts/login/?next=/hyperkitty/list/otrs-de%40lists.otrs.org/thread/QDK7GUHOEKDKWVAZBNPU3FXJCEYUBYWQ/#"> Sign in to reply online </a> <a class="btn btn-sm btn-secondary reply-mailto" href="mailto:otrs-de@lists.otrs.org?Subject=Re%3A%20%5Botrs-de%5D%20Textbausteine%3F&In-Reply-To=<20051207135446.74b945a1%40workstation.local>" >Use email software</a></li> </div> </div> </div> <!-- End of email --> </div> <div class="odd "> <!-- Start email --> <div class="email"> <div id="NCFCAOQ4OUTCSPFYUEU3CAHP7ZFIEXM6" class="email-header"> <div class="gravatar-wrapper d-flex"> <div class="gravatar circle"> <img class="gravatar" src="https://secure.gravatar.com/avatar/a7ba7f5a19c4a54c52d9ae86e9857b21.jpg?s=120&d=mm&r=g" width="120" height="120" alt="" /> </div> <div class="email-author d-flex"> <h2 class="name"> <a href="/hyperkitty/users/39bd6305c2ba41a684c1e2d61148b467/" title="See the profile for Robert Heinzmann" >Robert Heinzmann</a> </h2> </div> </div> <div class="email-date right"> <span class="date d-none d-sm-inline"> 6 Dec </span> <span class="date d-sm-none"> 6 Dec </span> <div class="time"> <span title="Sender's time: Dec. 6, 2005, 8:37 p.m.">7:37 p.m.</span> </div> </div> </div> <!-- /email-header: gravatar, author-info, date, peramlink, changed_subject --> <div class="email-body "> <p>Hallo, Alexander Scholler wrote:</p> <div class="quoted-switch"><a href="#">...</a></div><blockquote class="blockquote quoted-text"><p>Hallo,</p> <p>die FAQ-Artikel als Textbausteine habe ich mir angeschaut. Ein entsprechende FAQ-Artikel kann hierbei während des Mail-Schreibens gesucht und ausgewählt werden. Symptom, Problem und Lösung werden dann hintereinander in das Mail eingefügt, jedoch nicht an der Stelle wo sich der Cursor im Body befindet, sondern stets am Anfang des Mail-Bodies.</p> </blockquote><p>ja, dass stimmt - ist leider so (oder ich habe auch eine Fehlbedienung gemacht :). Für unsere Zwecke ist das ganz dienlich ohne das OTRS anzufassen. Wir hatten das am Anfang auch mit Javascript und Frontend gemacht, aber das Patchen der Module bei jedem neuen Release sprach bei uns dagegen - nun gehen wir den FAQ Weg. Robert</p> </div> <div class="email-info"> <div class="likeform-wrapper right"> <div class="messagelink pull-right"> <button class="toggle-font btn btn-sm" title="Display in fixed font" data-bs-toggle="tooltip" data-placement="bottom"> <i class="fa fa-font"></i> </button> <a href="/hyperkitty/list/otrs-de@lists.otrs.org/message/NCFCAOQ4OUTCSPFYUEU3CAHP7ZFIEXM6/" title="Permalink for this message" data-bs-toggle="tooltip" data-placement="bottom"><i class="fa fa-link"></i></a> </div> <form method="post" class="likeform" action="/hyperkitty/list/otrs-de@lists.otrs.org/message/NCFCAOQ4OUTCSPFYUEU3CAHP7ZFIEXM6/vote"> <input type="hidden" name="csrfmiddlewaretoken" value="9Xgn6ZlZFUs0sDfkUvia2WncO9FC15HcR47WmWBvlcCWF839aKKU1MGJeV2niv7T"> <a class="youlike vote disabled" title="You must be logged-in to vote." href="#like" data-vote="1" aria-label="Like thread"> <i class="fa fa-thumbs-o-up"></i> 0 </a> <a class="youdislike vote disabled" title="You must be logged-in to vote." href="#dislike" 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