Hallo Robert, RK> Schau' mal, ob Dein Apache nicht ein paar Zombies/[defunct]s RK> hinterlässt: RK> ps -ef|grep -v grep|grep httpd RK> Starte den Apache nach sehr langer Laufzeit mal mit einem Delay RK> dazwischen: RK> apachectl stop; sleep 10; apachectl start RK> Falls 'apachectl' nicht vorhanden (locate apachectl), geht's auch RK> stattdessen mit RK> /etc/init.d/httpd RK> /etc/rc.d/initd./httpd RK> Der Befehl 'apachectl reload' wäre im übrigen nicht genug. RK> hth, RK> Robert Kehl RK> -- RK> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg RK> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Vielen Dank. Das hab ich gemacht, hab jetzt auch mal den Server neu gestartet, aber das hat leider nichts gebracht. Gibt es da noch weitere Möglichkeiten ?? Vielen Dank Lars Opfer e-Mail : mailto:lars.opfer@csopfer.com

Hallo Robert, Tuesday, December 16, 2003, 1:42:43 PM, Sie schrieben: RK> On Tuesday, December 16, 2003 1:36 PM RK> Lars Opfer wrote:

...

Vielen Dank. Das hab ich gemacht, hab jetzt auch mal den Server neu gestartet, aber das hat leider nichts gebracht. Gibt es da noch weitere Möglichkeiten ??

RK> Würde schätzen, wenn der Rechner durchgestartet ist, _ist_ Apache RK> frisch. ;) RK> Die Änderung in der Config.pm als solche ist hochwahrscheinlich RK> fehlerhaft. Bitte posten, was und wo geändert. RK> hth, RK> Robert Kehl RK> -- RK> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg RK> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2003 Martin Edenhofer # -- # $Id: Config.pm.dist,v 1.6 2003/03/02 08:56:36 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- # Note: # # -->> OTRS does have a lot of config settings. For more settings # (Notifications, TicketViewAccelerator, TicketNumberGenerator, # LDAP, PostMaster, Session, Preferences, ...) see # Kernel/Config/Defaults.pm and copy your wanted lines into "this" # config file. This file will not be changed on update! # # -- package Kernel::Config; # -- sub Load { my $Self = shift; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # Start of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # ---------------------------------------------------- # # system data # # ---------------------------------------------------- # # SecureMode # (Enable this so you can't use the installer.pl) $Self->{SecureMode} = 1; # SystemID # (The identify of the system. Each ticket number and # each http session id starts with this number) $Self->{SystemID} = 10; # TicketHook # (To set the Ticket identifier. Some people want to # set this to e. g. 'Call#', 'MyTicket#' or 'TN'.) $Self->{TicketHook} = 'Ticket#'; # FQDN # (Full qualified domain name of your system.) $Self->{FQDN} = 'IP-Adresse (ist eingetragen!!)'; # AdminEmail # (Email of the system admin.) $Self->{AdminEmail} = 'admin@cso-web.de'; # Organization # (If this is anything other than '', then the email will have an # Organization X-Header) $Self->{Organization} = 'CSOpfer GbR'; # ---------------------------------------------------- # # database settings # # ---------------------------------------------------- # # DatabaseHost # (The database host.) $Self->{DatabaseHost} = 'localhost'; # Database # (The database name.) $Self->{Database} = 'otrs'; # DatabaseUser # (The database user.) $Self->{DatabaseUser} = 'otrs'; # DatabasePw # (The password of database user.) $Self->{DatabasePw} = 'hot'; # DatabaseDSN # (The database DSN for MySQL ==> more: "man DBD::mysql") $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};"; # (The database DSN for PostgrSQL ==> more: "man DBD::Pg") # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{Home} = '/opt/otrs'; # **************************************************** # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # **************************************************** # # $Self->{SessionUseCookie} = 0; # --------------------------------------------------- # # TicketNumberGenerator # # --------------------------------------------------- # # Kernel::System::Ticket::Number::AutoIncrement (default) --> auto increment # ticket numbers "SystemID.Counter" like 1010138 and 1010139. # # Kernel::System::Ticket::Number::Date --> ticket numbers with date # "Year.Month.Day.SystemID.Counter" like 200206231010138 and 200206231010139. # # Kernel::System::Ticket::Number::DateChecksum --> ticket numbers with date and # check sum and the counter will be rotated daily (my favorite) # "Year.Month.Day.SystemID.Counter.CheckSum" like 2002070110101520 and 2002070110101535. # # Kernel::System::Ticket::Number::Random --> # random ticket numbers "SystemID.Random" like 100057866352 and 103745394596. # $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Date'; # $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::DateChecksum'; # $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Random'; # $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement'; $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::DateChecksum'; # further config option for Kernel::System::Ticket::Number::AutoIncrement # (min ticket counter size) # $Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 5; # --------------------------------------------------- # # # # Start of config options!!! # # Notification stuff # # # # --------------------------------------------------- # # -- # notification sender # -- $Self->{NotificationSenderName} = 'CSO-Support Ticket Info'; $Self->{NotificationSenderEmail} = 'support@cso-web.de'; # -- # new ticket in queue # -- # $Self->{NotificationAlwaysCcNewTicket} = 'Maybe a Mailinglist '; $Self->{NotificationAlwaysCcNewTicket} = ''; $Self->{NotificationSubjectNewTicket} = 'Ticket-Benachichtigung CSO-Support ()'; $Self->{NotificationBodyNewTicket} = " Hallo, Sie haben ein neues Ticket in ''! schrieb: <snip> <snip> :///index.pl?Action=AgentZoom&TicketID= Ihr CSO-Support Ticket Info "; # -- # new phone ticket in queue # -- $Self->{NotificationAlwaysCcPhoneCallCustomer} = $Self->{NotificationAlwaysCcNewTicket}; $Self->{NotificationSubjectPhoneCallCustomer} = $Self->{NotificationSubjectNewTicket}; $Self->{NotificationBodyPhoneCallCustomer} = $Self->{NotificationBodyNewTicket}; # -- # ticket follow up from customer # -- # $Self->{NotificationAlwaysCcFollowUp} = 'Maybe a Mailinglist '; $Self->{NotificationAlwaysCcFollowUp} = ''; $Self->{NotificationSubjectFollowUp} = 'Sie haben ein "follow up!"-Ticket erhalten ()'; $Self->{NotificationBodyFollowUp} = " Hallo , Sie haben ein Nachfolge-Ticket erhalten! schrieb: <snip> <snip> :///index.pl?Action=AgentZoom&TicketID= Ihr CSO-Support Ticket Info "; # -- # ticket lock timeout by system # -- # $Self->{NotificationAlwaysCcLockTimeout} = 'Maybe a Mailinglist '; $Self->{NotificationAlwaysCcLockTimeout} = ''; $Self->{NotificationSubjectLockTimeout} = 'Wartezeit abgelaufen! ()'; $Self->{NotificationBodyLockTimeout} = " Hallo , bitte überprüfen Sie Ihr Ticket: []. wrote: <snip> <snip> :///index.pl?Action=AgentZoom&TicketID= Ihr CSO-Support Ticket Info "; # -- # mail to new owner by owner update # -- # $Self->{NotificationAlwaysCcOwnerUpdate} = 'Maybe a Mailinglist '; $Self->{NotificationAlwaysCcOwnerUpdate} = ''; $Self->{NotificationSubjectOwnerUpdate} = 'Ticket assigned to you! ()'; $Self->{NotificationBodyOwnerUpdate} = " Hi , a ticket [] is assigned to you by ' '. Comment: :///index.pl?Action=AgentZoom&TicketID= Your OTRS Notification Master "; # -- # mail to owner by note add # -- # $Self->{NotificationAlwaysCcNote} = ''; $Self->{NotificationSubjectAddNote} = 'Neue Notiz! ()'; $Self->{NotificationBodyAddNote} = " Hi , ' ' added a new note to ticket []. Notiz: :///index.pl?Action=AgentZoom&TicketID= Ihr CSO-Support Ticket Info "; # -- # mail to queue subscriber by move # -- # $Self->{NotificationAlwaysCcMove} = 'Maybe a Mailinglist '; $Self->{NotificationAlwaysCcMove} = ''; $Self->{NotificationSubjectMove} = 'Ticket wurde verschoben in "" queue! ()'; $Self->{NotificationBodyMove} = " Hi, ' ' moved a ticket [] into ''. :///index.pl?Action=AgentZoom&TicketID= Ihr CSO-Support Ticket Info "; # -- # ticket reminder notification # -- # $Self->{NotificationAlwaysCcPendingReminder} = 'Maybe a Mailinglist '; $Self->{NotificationAlwaysCcPendingReminder} = ''; $Self->{NotificationSubjectPendingReminder} = 'Ticket Erinnerung!'; $Self->{NotificationBodyPendingReminder} = " Hi , das ticket '' hat die Erinnerungs-Zeit erreicht! Bitte überprüfen: :///index.pl?Action=AgentZoom&TicketID= Ihr CSO-Support Ticket Info "; # -- # notification email for new password # -- $Self->{NotificationSubjectLostPassword} = 'Neues CSO-Support-Passwort!'; $Self->{NotificationBodyLostPassword} = " Hi , Sie oder ein anderer Benutzer hat für Ihren Benutzernamen ein neues Passwort an gefordert! Neues Passwort: :///index.pl Ihr CSO-Support Ticket Info "; # --------------------------------------------------- # # # # Start of config options!!! # # Phone stuff # # # # --------------------------------------------------- # # --------------------------------------------------- # # defaults for phone stuff # # --------------------------------------------------- # # default note type $Self->{PhoneDefaultArticleType} = 'phone'; $Self->{PhoneDefaultSenderType} = 'agent'; # default note subject $Self->{PhoneDefaultSubject} = '$Text{"Anruf am %s", "Time(DateFormatLong)"}'; # default note text $Self->{PhoneDefaultNoteText} = 'Anruf durch Kunde.'; # next possible states after phone $Self->{PhoneDefaultNextStateType} = ['open', 'pending auto', 'pending reminder', 'closed']; # default next state $Self->{PhoneDefaultNextState} = 'closed successful'; # default history type $Self->{PhoneDefaultHistoryType} = 'PhoneCallAgent'; $Self->{PhoneDefaultHistoryComment} = 'Anruf durch Kunde.'; # default article type $Self->{PhoneDefaultNewArticleType} = 'phone'; $Self->{PhoneDefaultNewSenderType} = 'customer'; # default note subject $Self->{PhoneDefaultNewSubject} = '$Text{"Phone call at %s", "Time(DateFormatLong)"}'; # default note text $Self->{PhoneDefaultNewNoteText} = 'New ticket via call.'; # default next state [default: open] $Self->{PhoneDefaultNewNextState} = 'open'; # default lock (lock|unlock) [default: lock] $Self->{PhoneDefaultNewLock} = 'lock'; # default priority [default: 3 normal] $Self->{PhoneDefaultPriority} = '3 normal'; # default history type $Self->{PhoneDefaultNewHistoryType} = 'PhoneCallCustomer'; $Self->{PhoneDefaultNewHistoryComment} = 'Customer called us.'; # PhoneViewASP -> useful for ASP # (Possible to create in all queue? Not only queue which # the own groups) [0|1] $Self->{PhoneViewASP} = 1; # PhoneViewOwnerSelection $Self->{PhoneViewOwnerSelection} = 1; # PhoneViewSelectionType # (To: seection type. Queue => show all queues, SystemAddress => show all system # addresses;) [Queue|SystemAddress] # $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionType} = 'SystemAddress'; # PhoneViewSelectionString # (String for To: selection.) # use this for PhoneViewSelectionType = Queue # $Self->{PhoneViewSelectionString} = 'Queue: <Queue> - <QueueComment>'; # $Self->{PhoneViewSelectionString} = '<Queue>'; # use this for PhoneViewSelectionType = SystemAddress $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue> - <QueueComment>'; # PhoneViewOwnSelection # (If this is in use, "just this selection is valid" for the PhoneView.) # $Self->{PhoneViewOwnSelection} = { # # QueueID => String # '1' => 'First Queue!', # '2' => 'Second Queue!', # }; # **************************************************** # # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement'; $Self->{LogModule::LogFile} = '/tmp/otrs.log'; $Self->{LogModule} = 'Kernel::System::Log::SysLog'; $Self->{DefaultLanguage} = 'de'; $Self->{DefaultCharset} = 'iso-8859-1'; $Self->{CheckMXRecord} = 0; $Self->{CheckEmailAddresses} = 0; $Self->{StdResponsesMethod} = 'Form'; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } # ---------------------------------------------------- # # needed system stuff (don't edit this) # # ---------------------------------------------------- # use strict; use vars qw(@ISA $VERSION); use Kernel::Config::Defaults; push (@ISA, 'Kernel::Config::Defaults'); $VERSION = '$Revision: 1.6 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # -----------------------------------------------------# 1; Mit freundlichen Grüßen Lars Opfer e-Mail : mailto:lars.opfer@csopfer.com

Hallo Robert, Tuesday, December 16, 2003, 2:17:43 PM, Sie schrieben: RK> On Tuesday, December 16, 2003 1:51 PM RK> Lars Opfer wrote: RK> Dies ist auskommentiert in der Config.pm, aber notwendig: $Self->>{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 5; RK> hth, RK> Robert Kehl Danke für die Hilfe. Aber das hat auch nicht wirklich was gebracht. Ich glaub ich lass dass dann so wie es ist. Schade eigentlich. Mit freundlichen Grüßen Lars Opfer e-Mail : mailto:lars.opfer@csopfer.com